Business Process Specialist

About the role

The Business Process Specialist position is part of the UW-Shared Services team, which provides payroll, benefits, business services, and reporting services to UW employees and universities. This role supports HR Service Delivery, focusing on tasks such as HR business process management, recruitment assistance, performance management support, and flexible work arrangement support.

Responsibilities

• Support multiple employee lifecycle processing activities including entering exception transactions, performing auditing and validations, and troubleshooting customer issues.
• Analyze and perform complex entries and corrections within Workday and related systems.
• Research and interpret UW Policies, regulations, statutes and develop procedures for application within the system and related business processes.
• Assist with the implementation of these changes.
• Recommend and promote changes in the system and related business processes as needed to stay current and enhance operations.
• Work cross-functionally with other team members as needed.
• Create, organize, review and update training materials and business process documentation.
• Manage records associated with tasks and adhere to appropriate records retention policies.
• Provide end user support for more complex business processes and technology needs, focused on HR Services.
• Analyze and resolve incoming customer service tickets in accordance with Service Operations timelines and standards.
• Collaborate with other Service Operations teams as needed.
• Courteously interact with and assist customers in order to troubleshoot problems and obtain information from the end user.
• Research, evaluate and provide feedback on problematic issues, trends and patterns and make recommendations for system improvements and/or additional training/communication opportunities.
• Oversee and/or work with the appropriate Business Analyst on system related service requests to help define and develop the nature and scope of the request.
• Aid in the implementation of the request.

Qualifications

• Associate degree OR minimum of 2 years professional work experience in Payroll, Benefits, Business, or Human Resources (e.g. payroll processing, benefits enrollment processing, auditing, employee lifecycle processing within a HRIS and/or ERP system, recruiting using applicant tracking system, etc.) by the date of hire.
• Human Resources experience including recruitment, onboarding, classification, compensation and/or performance management, etc.
• Experience providing customer support to end users.
• Experience using and providing assistance to users in Workday.
• Strong analytical, problem-solving and judgement skills.
• Intermediate Excel experience.
• Experience working in a public sector or university setting.

Benefits

Well-qualified candidates can expect a starting annual salary within a range of $51,000. - $60,000. commensurate with the candidate’s education, related experience, and qualifications.

Contact Information

To ensure full consideration, please submit application materials as soon as possible. Applicant screening will begin immediately and be ongoing through June 30, 2026. However, applications may be accepted until the position has been filled. To receive full consideration, applicants are required to apply online and provide in PDF format a Resume and Cover letter addressing their experience and education as it applies to all minimum and preferred qualifications. Questions may be addressed to angie.koppen@uwss.wisconsin.edu.