Business Process Specialist

About the role

The Business Process Specialist positions are fixed-term terminal and have an expected job end date at least 1 year from date of hire. They support HR Service Delivery, focusing on tasks such as HR business process management, recruitment assistance, performance management support, and flexible work arrangement support.

Responsibilities

• Support multiple employee lifecycle processing activities including entering exception transactions, performing auditing and validations, and troubleshooting customer issues.
• Analyze and perform complex entries and corrections within Workday and related systems.
• Research and interpret UW Policies, regulations, statutes and develop procedures for application within the system and related business processes.
• Assist with the implementation of these changes.
• Recommend and promote changes in the system and related business processes as needed to stay current and enhance operations.
• Work cross-functionally with other team members as needed.
• Create, organize, review and update training materials and business process documentation.
• Manage records associated with tasks and adhere to appropriate records retention policies.
• Provide end user support for more complex business processes and technology needs, focused on HR Services.
• Analyze and resolve incoming customer service tickets in accordance with Service Operations timelines and standards.
• Collaborate with other Service Operations teams as needed.
• Represent the organization as a positive and professional team member promoting respect and civility in the workplace.
• Maintain professional job skills.
• Attend and participate in organization and unit meetings.
• Perform other assignments as directed by supervisor.

Requirements

• Aceess to Workday and related operations, focused on HR Services.
• Associate degree OR minimum of 2 years professional work experience in Payroll, Benefits, Business, or Human Resources (e.g. payroll processing, benefits enrollment processing, auditing, employee lifecycle processing within a HRIS and/or ERP system, recruiting using applicant tracking system, etc.) by the date of hire.

Qualifications

• Human Resources experience including recruitment, onboarding, classification, compensation and/or performance management, etc.
• Experience providing customer support to end users.
• Experience using and providing assistance to users in Workday.
• Strong analytical, problem-solving and judgement skills.
• Intermediate Excel experience.
• Experience working in a public sector or university setting.

Skills

• Intermediate Excel experience.

Benefits

Well-qualified candidates can expect a starting annual salary within a range of $51,000. - $60,000. commensurate with the candidate’s education, related experience, and qualifications.

Pay

The Business Process Specialist is a full-time, salaried (exempt), fixed term-terminal (one year) academic staff, position.

Schedule

The office location is located at 660 West Washington, Madison, WI. An in-office requirement is expected three (3) days per week and two days may be worked off-site/remote. Telecommuting agreements are subject to change at any time.