Business Process Specialist

Accountabilities

• Analyze operational, technical, and service performance data to identify trends, inefficiencies, and root causes impacting system reliability and business outcomes
• Collect, structure, and interpret data from multiple systems in collaboration with Technical Services and Software Development teams
• Design and maintain dashboards, reports, and visualizations to support decision-making and operational visibility
• Translate complex datasets into clear, actionable insights for leadership and cross-functional stakeholders
• Develop, update, and maintain technical training curricula for service teams, ensuring alignment with evolving tools and processes
• Monitor training effectiveness and continuously refine learning materials based on feedback and operational needs
• Document processes, workflows, and system requirements to support consistency and scalability
• Partner with leadership to identify and drive process improvement initiatives across CRM, service tools, and operational systems
• Collaborate with software and technical teams to ensure successful rollout of improvements and data-driven initiatives

Requirements

• Experience in business process analysis, operations, data analysis, or a similar cross-functional technical role
• Strong ability to analyze data and translate it into actionable insights, reports, and recommendations
• Experience working with technical and non-technical stakeholders in fast-paced environments
• Organizational skills with the ability to manage multiple projects simultaneously
• Excellent communication skills, both written and verbal
• Comfortable working with CRM systems, operational tools, and data platforms
• Experience collaborating with engineering, software, or technical services teams is a plus
• Familiarity with IoT, field services, energy systems, or similar technical environments is a plus
• Proactive, problem-solving mindset with strong attention to detail

Benefits

• Competitive salary within the $65,000-$80,000 USD range (based on experience and location)
• Full medical, dental, and vision insurance coverage
• 401(k) retirement plan
• Life and disability insurance
• Career growth opportunities in a high-growth, mission-driven environment
• Exposure to advanced energy and sustainability technologies
• Collaborative and impact-focused team culture
• Opportunity to contribute directly to environmental sustainability initiatives
• Continuous learning and professional development support