Business Process Manager

About the role

The Product Operations Business Process team drives the design, governance, and continuous improvement of business processes across Product Lifecycle Management (PLM), product data, and business intelligence domains. This team plays a crucial role in enhancing lifecycle execution, data quality, and operational visibility, directly supporting cross-functional partners such as Engineering, Manufacturing, Supply Chain, Quality, and Product Management. Comprised of experienced professionals with deep expertise in PLM and data governance, the team fosters a collaborative and innovative environment focused on scalable process solutions. What’s exciting about this team is its impact on enabling stronger decision-making through trusted data and operational insights, while leading modernization initiatives that transform how product operations function globally.

Your impact

• Lead the design, simplification, and continuous improvement of business processes to strengthen product lifecycle execution and data governance.
• Partner with cross-functional teams to align processes and improve operational consistency, enabling better decision-making through enhanced reporting and analytics.
• Drive governance improvements across product master data, engineering change management, and lifecycle operations to ensure compliance and audit readiness.
• Define business requirements for KPIs, dashboards, and reporting frameworks that increase visibility into process health and operational performance.
• Champion change management and adoption of new processes and tools to modernize workflows and improve scalability.

Minimum Qualifications

• Bachelor’s degree in business, Engineering, Supply Chain, Operations, Data Analytics, or related field
• 8+ years of experience in Product Operations, Business Process Management, PLM, Product Data Management, BI, Data Operations, Program Management, or related functions
• Experience supporting PLM, product data, BOM, engineering change, and lifecycle governance processes in a complex enterprise environment
• Experience partnering with cross-functional business and technical teams to define and implement scalable process solutions
• Experience with KPI development, dashboarding, reporting requirements, and operational performance management

Preferred Qualifications

• Experience with enterprise PLM platforms such as Agile PLM, Team Center PLM, Oracle Cloud PLM, Windchill, or similar tools
• Experience with ERP, quality, regulatory, and reporting platform integrations
• Familiarity with business intelligence and analytics tools such as Tableau, Power BI, Snowflake, enterprise data warehouse platforms, or similar solutions
• Experience with workflow automation, process transformation, or systems modernization initiatives
• Experience in a global technology, hardware, manufacturing, or regulated environment

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Pay

The starting salary range for this position in U.S. and/or Canada locations is $148,500.00 to $193,300.00, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate’s hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

The applicable full salary ranges for this position, by specific state, are:

• New York City Metro Area: $148,500.00 – $234,600.00
• Non-Metro New York State & Washington State: $135,400.00 – $215,200.00

Benefits

• Medical, dental and vision insurance
• 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short- and long-term disability coverage
• Basic life insurance
• Grants of Cisco restricted stock units, which vest following continued employment for defined periods
• Paid holidays (10 per calendar year) plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness
• Non-exempt employees: 16 days of paid vacation accrued at 4.92 hours per pay period
• Exempt employees: flexible vacation time off program with no defined limit
• 80 hours of sick time off provided on hire date and each January 1 thereafter; up to 80 hours may be carried forward
• Optional 10 paid volunteer days per calendar year
• Annual bonuses for non-sales roles subject to Cisco’s policies