Business Process Manager

About the role

The Position Are you ready to help shape the future of healthcare operations? At Roche, we are committed to transforming patients’ lives. Within Operations Near Patient Care, a key part of Global Diagnostic Operations, we are building the digital and operational backbone for reliable, scalable and compliant manufacturing across our product portfolio. As a Business Process Manager for ERP/SAP and logistics systems, you will play a key role at the interface Digital Operations, production units, and IT. You will help stabilize and continuously improve business-critical processes and systems, while also contributing to major transformation programs such as DOT / CGM 2.0.

Responsibilities

• Analyze, coordinate and resolve complex functional issues, service requests and process disruptions across business and logistics systems in close collaboration with Operations, IT and support teams
• Act as a senior subject matter expert for SAP ECC 6.0 and related logistics and manufacturing processes, with a strong focus on material management, production planning, PP-PI, production execution, master data and interfaces to connected manufacturing systems
• Contribute to Project DOT / CGM 2.0 by supporting the description, analysis and implementation of ERP/SAP-related business processes and system requirements across core logistics, material master and production execution processes
• Perform and coordinate process and gap analyses between current and future-state process and system setups, including the comparison of CGM 1.0 and CGM 2.0 / DOT requirements
• Serve as a key business-facing interface to Global IT, local SAP support teams and the global ASPIRE program, ensuring that requests, dependencies, decisions and risks are transparent, tracked and escalated where needed
• Support the cross-site ERP/SAP deployment strategy for Mannheim and Indianapolis, including feasibility assessments, legacy-system dependencies, ASPIRE alignment and implementation sequencing
• Help develop, maintain and execute SAP-related implementation roadmaps, including process design, requirements translation, data migration needs, custom development requirements, interface testing, user acceptance testing and regression testing
• Lead or contribute to local and global project teams or sub-streams with your process and system expertise, ensuring that solutions are practical, compliant and aligned with business priorities
• Conduct structured root-cause analyses for recurring or production-critical issues and translate learnings into preventive actions, standards and continuous improvements
• Review complex business requirements for compatibility with existing methods, specifications and system standards, and translate them into implementable process and system solutions
• Develop and maintain training materials, user documentation and knowledge transfer content for key users and end users
• Maintain and improve support-related tools, reports and documentation, and contribute to the adoption of new technologies for business process modelling and process improvement

Requirements

Preferred Qualifications: You have strong conceptual and practical knowledge of business process management, ideally in a manufacturing, logistics, supply chain or operations environment

You have solid process expertise in SAP ECC 6.0, especially in SAP MM, PP, PP-PI, production execution, master data and related business/logistics processes

You understand how ERP/SAP processes interact with manufacturing execution systems, interfaces, scanning systems, output management, IDocs or other connected production systems

You are able to analyze complex system and process issues in a structured way and develop robust, pragmatic and sustainable solutions

You can translate business requirements into system/process requirements — and explain complex technical topics in clear, business-oriented language

You are experienced in requirements gathering, functional testing, user acceptance testing, regression testing, training and documentation

You are confident working across functions and sites, including Operations, IT, Global IT, process experts, project teams and business decision makers

Experience with S/4HANA, ASPIRE or large ERP transformation programs is a strong plus

Experience with production, quality, logistics, supply chain or master data processes is highly beneficial

Knowledge of ticket-based support models such as ServiceNow is a plus

Business fluency in English and can engage effectively with local teams and international stakeholders