Business Process Management Analyst

Responsibilities

• Use the Process Maturity Model as the backbone for assessing process and functional-area maturity, standardizing evaluations and translating gaps into prioritized remediation roadmaps.
• Collaborate with key partners and subject matter experts to document and analyze processes and system functionality, identifying pain points, inefficiencies, and improvement opportunities.
• Coordinate and prioritize multiple projects in a fast-paced environment to deliver system enhancements and process improvements on time and on budget.
• Manage the complete project initiation lifecycle—analyze current state, define problems, establish goals, and secure stakeholder buy-in.
• Suggest future-state solutions that align with and support Amplify’s strategic business objectives.
• Ensure project success through leadership, mentorship, and strong cross-functional collaboration.
• Communicate solution objectives and success criteria while providing oversight to teams of up to 15 people, including SMEs, developers, and QA.
• Document business process requirements, assess process breakdowns and associated risks.
• Develop solutions or partner with technical implementers to ensure all business requirements are met.
• Track and communicate project status, risks, and decisions to leadership in an Agile, change-laden environment.
• Support Business Process Management Directors in assessing and improving functional area Process Maturity Levels.

Requirements

• Bachelor’s degree or equivalent professional experience.
• Familiarity with Lean Six Sigma methodology and toolsets.
• 3+ years of experience in Business Process Management (BPM).
• 3+ years of experience evaluating business processes and leading improvement initiatives.
• Demonstrated experience creating project charters, documenting workflows, and performing root cause analysis.
• Proficiency with flowcharting tools and process mapping software.
• Ability to communicate complex technical information effectively to a non-technical audience.

Qualifications

• Prior experience working within the education technology or publishing sectors.
• Leverage Lean Six Sigma certification (Green Belt or Black Belt).