Business Process Analyst

About the role

The Business Process Analyst will be part of the CMM Data Modernization and Governance team responsible for delivering an integrated data governance, engineering, data platform, reporting, analytics, and Artificial Intelligence (AI)/Machine Learning (ML) capabilities that support operational decision-making and fulfill AO's data and analytics objectives in support of the CMM program.

Responsibilities

• Analyze current-state business processes, workflows, procedures, and data interactions.
• Identify opportunities to integrate data governance into operational business processes.
• Translate data governance policies, standards, controls, and requirements into operational workflows and procedures.
• Develop current-state and future-state process models.
• Identify process gaps, inefficiencies, redundancies, risks, and governance weaknesses.
• Define business process requirements for data collection, creation, validation, access, sharing, use, retention, and disposition.
• Work with Data Owners and Data Stewards to establish governance responsibilities within business processes.
• Define business rules, process controls, decision points, handoffs, and escalation procedures.
• Document standard operating procedures (SOPs), work instructions, process maps, process flow diagrams for governance-related processes, and operational playbooks.
• Facilitate workshops and interviews with business and technical stakeholders to gather requirements and validate proposed process changes.
• Partner with Data Governance, Data Quality, and IT teams to embed governance controls and requirements into business processes and systems.
• Translate business needs into actionable requirements for data, governance, analytics, and technology teams.
• Support implementation of governance controls within business workflows and applications.
• Assess impacts of new governance policies and standards on existing business processes.
• Support change management and organizational adoption of new governance processes.
• Define process performance measures and identify opportunities for continuous improvement.
• Support process automation opportunities where appropriate.
• Maintain process documentation and ensure alignment with evolving governance requirements.
• Facilitate cross-functional collaboration to resolve process and governance issues.

Qualifications

• Education: Technical Training, Certification(s), or Degree required; BA/BS or MA/MS strongly preferred.
• Experience: 8+ years of general experience in information systems required; 9+ years of experience with BA/BS or 7+ years of experience with MA/MS strongly preferred.
• Specialized experience: 7+ years of experience with BA/BS or 7+ years of experience with MA/MS in supporting the product owner and agile team, eliciting business needs, maintaining user stories in the backlog, writing and maintaining technical documentation, modeling business processes and system requirements, architecture, and data.
• Demonstrated experience: In supporting enterprise data governance programs.
• Experience: Translating governance policy into practical operational processes in delivery environments.
• Experience: Governing high-sensitivity or regulated data with clear compliance expectations.
• Experience: Partnering with security, governance, and engineering teams to implement compliant data sharing.
• Skills: Strong process mapping, documentation, and business analysis skills.
• Skills: Excellent facilitation and stakeholder management skills, with the ability to work across business and technical teams.
• Skills: Ability to translate policy and governance requirements into clear, actionable operational procedures.
• Skills: Strong communication skills, including development of training and change management materials.
• Skills: Analytical mindset with strong problem-solving and organizational skills.

Preferred Qualifications

• Experience: In Federal Government or regulated environments.
• Experience: With enterprise data governance frameworks and operating models.
• Experience: With process mapping tools (e.g., Visio, Lucidchart, BPMN-based tools).
• Experience: With collaboration and documentation platforms (e.g., SharePoint, Confluence).
• Experience: With project/workflow management tools.
• Experience: In Security Clearance Level: Must be able to pass a background check to obtain a position of Public Trust.
• Experience: Must be a US Person (Green Card Holder, US Permanent Resident Alien, Refugee, Asylee, or US Citizen).