Business Process Coordinator

Duties & Responsibilities

Performs professional work supporting the documentation, standardization, and improvement of Town business processes in support of the Enterprise Resource Planning (ERP) Transition project.

Collaborates with departments to document current business workflows, business rules, policies and procedures, and desk procedures;

Identifies process improvement opportunities;

Prepares clear, consistent documentation to support ERP implementation, internal controls, and long-term operational effectiveness.

The Business Process Coordinator will report to the Town Manager.

Works with departments to document current-state (“as-is”) business processes, including triggers, handoffs, approvals, controls, exceptions, and outcomes.

Develops clear and consistent process workflows, narratives, and supporting documentation that accurately reflect existing practices.

Documents and validates business rules required for ERP configuration, including approval structures, thresholds, compliance requirements, and segregation of duties.

Drafts, revises, and standardizes policies and procedures and desk procedures to ensure clarity, consistency, and operational usability.

Identifies inefficiencies, manual workarounds, risks, and control gaps and recommends process improvements aligned with best practices and ERP readiness.

Collaborates closely with the Business Analyst – ERP to ensure documentation supports ERP requirements, fit/gap analysis, implementation sequencing, and change management activities.

Maintains an organized and centralized repository of process documentation using Town-approved systems and tools.

Supports cross-department collaboration by assisting staff in understanding documented processes and recommended improvements.

Performs related work as assigned.

Special Requirements, Education & Experience

• Experience supporting ERP, financial system, HR/payroll, procurement, or enterprise system implementations.
• Experience with process mapping, procedure development, or organizational improvement initiatives in local government.
• Knowledge of business process documentation and improvement principles.
• Working knowledge of operational policies, procedures, and internal controls in a complex organization.
• Ability to translate operational practices into clear, structured, written documentation.
• Ability to analyze workflows, identify inefficiencies, and recommend practical improvements.
• Strong written and verbal communication skills and the ability to work effectively with non-technical staff.
• Ability to organize and manage multiple assignments while meeting project timelines.
• Skill in facilitating discussions and working collaboratively across departments.

Education And Experience

• Bachelor’s degree required in Public Administration, Business Administration, Organizational Management, Information Systems, or a related field.
• Master's degree is preferred.
• One to three years of experience documenting business processes, procedures, or operational workflows in a public-sector, governmental, or similarly regulated environment.

Submissions

Submit official application using the Town's Career Website: https://www.townofclaytonnc.org/

If you have technical issues submitting your application, please call the NEOGOV (governmentjobs.com) Help Line at 855-524-5627.

If there are any questions about this posting, other than your application status, please contact the Human Resources Office.

If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted.

To check the status of your application, please log on to your NEOGOV account and click “Application Status.”

It is not necessary to contact the Human Resources Office to check the status of an application.

Normal processing time for applications is 30-45 days from the closing date of the posting.

To obtain veterans preference, you must scan and upload a copy of your DD-214 or discharge orders.

Attached or incorporated resumes (including Text Resume’s on the on-line application) WILL NOT be used for screening for qualifying credit.

"See Resume" or "See Attachment" WILL NOT be accepted in lieu of completing an on-line application form.

Applicants must be authorized to work for ANY employer in the U.S.

We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Applicants may be subject to a criminal background check.

Effective October 1, 2025, in accordance with North Carolina state law, all applicants for positions that involve working with children in any capacity are required to undergo criminal history record checks conducted by the North Carolina State Bureau of Investigation (SBI).

Credit and motor checks are required for some administrative, finance and operational positions.

Applicants will be required to take and pass a Pre-Employment Drug and Alcohol screen once they are verbally given a conditional offer of employment.

Depending on the position, employees may be subject to random drug and alcohol screens throughout their employment.

Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and Employee Polygraph Protection Act (EPPA).

Town of Clayton employees enjoy many benefits including a retirement pension plan, 401K membership, Paid Vacation, Sick and Holiday Leave, State Health Plan, and various other benefits.

Benefits information can be found by going directly to the Town of Clayton website at: https://www.townofclaytonnc.org/251/Benefits.

When a salary range is posted, the actual salary will be based on relevant competencies, knowledge, skills & abilities, internal equity and budgetary considerations pertinent to the advertised position.

The Town of Clayton is an Equal Opportunity Employer.

Hiring salary will not exceed hiring pay range unless approved by the Town Manager.

Applications may be reviewed to determine if applicants education and experience is more applicable to other vacant positions within the Town.