Business Operations Specialist (PRISM & CPARS Support)

About the role

The Business Operations Specialist supports federal acquisition systems and contract performance management processes. This role serves as a key resource supporting contract writing system administration, acquisition data reporting, user training, workflow management, and contract performance assessment processes.

Responsibilities

• Provide Tier 1 support for users of the Procurement Request Information System Management (PRISM).
• Manage User Access Requests and maintain user account documentation.
• Escalate technical issues to the appropriate PRISM Help Desk through established customer service channels when required.
• Support system users with troubleshooting, guidance, and process assistance.
• Develop and deliver training programs for new employees, program-office requisitioners, and Contracting Officer's Representatives (CORs).
• Create and maintain user guides, training materials, and reference documentation.
• Generate recurring and ad hoc reports from acquisition and financial management systems.
• Support monthly data reconciliation activities and data quality reviews.
• Analyze acquisition data and identify discrepancies requiring corrective action.
• Prepare reports, dashboards, and performance metrics for management and leadership review.
• Provide recommendations to improve reporting accuracy and operational efficiency.
• Maintain internal tracking tools, databases, and workflow management systems.
• Monitor acquisition actions and policy implementation activities.
• Track program milestones, deliverables, and compliance requirements.
• Collaborate with acquisition professionals, program managers, contracting personnel, and government stakeholders.
• Provide customer service support and respond to inquiries in a timely manner.
• Collaborate with multidisciplinary teams working on complex acquisition and operational initiatives.
• Provide administrative support for Contractor Performance Assessment Reporting System (CPARS) activities.
• Process and maintain user access for Assessing Officials and designated representatives.
• Monitor evaluation lifecycle activities and completion timelines.
• Track interim evaluations and changes in Assessing Officials or representatives.
• Monitor contractor comment periods and evaluation status.
• Produce monthly compliance dashboards and performance metrics.
• Identify and escalate overdue evaluations and compliance issues.

Requirements

• Bachelor's degree from an accredited college or university.
• Minimum of five (5) years of relevant professional experience.
• Experience with data tracking, reporting tools, and/or contract reporting processes.
• Experience supporting program management, operational, or technical functions.
• Experience working with multidisciplinary teams on complex projects or programs.
• Excellent written and verbal communication skills.
• Experience preparing reports and presentations for internal and external stakeholders.
• Proficiency with Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Google Docs, Google Sheets, Google Slides, and Google Drive.
• Experience with DelphiFPDS-NG, USASpending.gov, ESC Customer Service Portal, and Working knowledge of FAR, TAM, and HSPD-12.
• Experience within the U.S. Department of Transportation, Federal Transit Administration, or other federal acquisition organizations.
• Experience creating dashboards, metrics, and executive-level reports.

Qualifications

• To be considered for this position, candidates must be a U.S. citizen or a non-citizen lawfully admitted for permanent residence or employment in the United States.
• Successfully complete E-Verify employment verification requirements.
• Pass a federal background investigation, which may include NACI, MBI, and BI.
• Be eligible to obtain and maintain an HSPD-12 credential, including required fingerprinting and electronic background processing.
• Sign a Non-Disclosure Agreement (NDA) prior to performing work under the contract.