Business Operation Specialist

Primary Responsibilities

• Lead resolution of workflow issues, drive implementation of new services and oversee daily production to verify that our team is meeting all SLA's, client requirements and performance guarantees.
• Responsible for completing all day-to-day production activities for projects and programs as assigned.
• Assists with maintaining up to date process documentation for all products and workflows they are assigned to support.
• Assists with scheduling meetings and other administrative tasks as assigned by manager.
• Materials ordering and inventory management activities as assigned.
• Provides assistance to other production team members as needed.
• Communicates workflow status through daily reporting and meetings with our business partners.
• Builds positive working relationships with peers and business partners to drive engagement and productivity.
• Assists team with training and related documentation as needed.

Required Qualifications

• High-School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 2+ years of experience verbal and written communication skills in a business environment
• 2+ years of organizational skills and attention to detail in a business or production environment
• 2+ years using business related software (MS Word, Excel, PowerPoint, pdf files, etc.) and working in a time sensitive production environment
• Must be willing to learn to use new software and take on new responsibilities to align with the changing demands of our internal production team
• Able to lift up to 50lbs
• Able to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shifts during our normal business hours of 7:00 am - 7:00 pm and some rotating 7:00 am - 3:00 pm Saturday shifts. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications

• 1+ years of print, shipping, or mailroom production experience
• 1+ years of experience updating or writing job-aids and workflow process documents
• 1+ years of experience using the data merge functionality in MS Word
• 1+ years working in the healthcare industry
• Basic understanding of the regulations associated with PHI documentation (Protected Health Information)
• 1+ years of inventory management and/or placing orders through a web portal or directly with a supply vendor

Pay

The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.