Business Operation Specialist

About the role

Mitsubishi Heavy Industries America, Inc. (MHIA) is seeking a Business Operations Specialist to join their team. This role is hybrid and based out of Plano, Texas.

Responsibilities

• Sales Operations Support:
  • Maintain customer, opportunity, quotation, and order information within ERP and CRM systems.
  • Support sales reporting activities, including pipeline updates, forecasting data, KPI tracking, and management reports.
  • Aid in proposal preparation, customer documentation, and sales administration activities.
  • Cook up customer meetings, visits, and follow-up activities.
• Supply Chain & Procurement Support:
  • Process purchase requisitions, purchase orders, invoices, and supplier information within ERP systems.
  • Maintain procurement records and support supplier onboarding documentation.
  • Prepare procurement, inventory, and supplier performance reports.
  • Cover communications with suppliers and internal stakeholders regarding routine procurement activities.
• Technical Documentation Management Support:
  • Maintain technical documents, certifications, product literature, and engineering records.
  • Manage document control processes, including filing, version control, distribution, and record retention.
  • Ensure project and product documentation is organized, accurate, and accessible.
  • Support collection and tracking of technical documentation required for customer projects.
• Event Coordination:
  • Coordinate trade show participation, customer events, and conferences, working together with marketing communication team.
  • Manage event registrations, logistics, travel arrangements, and vendor coordination.
• Administrative & Operational Support:
  • Prepare recurring business reports, presentations, and operational summaries, in close collaboration with Office Administration Lead.
  • Maintain business records, databases, and tracking tools.
  • Track action items and follow-up tasks to support timely completion of deliverables.
  • Assist with process improvement initiatives aimed at enhancing operational efficiency.
• General:
  • Build and maintain effective working relationships with stakeholders across MHIA and global teams.
  • Support day-to-day business operations through accurate execution of assigned administrative and operational activities.

Qualifications

• Education Requirement: Associates degree required or equivalent combination of education and experience.
• Experience: Minimum of five (5) years of experience in business operations support, sales administration, procurement support, office administration, or related function.
• Experience using ERP systems such as SAP, Oracle, Microsoft Dynamics, Coupa, or equivalent platforms.
• Strong proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Outlook, and Teams.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to work independently while effectively supporting cross-functional teams.
• Proven ability to handle confidential information with discretion.

Priorities

• Experience supporting sales, procurement, supply chain, or engineering organizations.
• Experience within data center, industrial manufacturing, infrastructure, energy, or technology sectors.
• Experience coordinating trade shows, conferences, customer events, or marketing activities.
• Familiarity with document control and technical documentation management.
• Experience in rapidly scaling organizations.
• Familiarity with Japanese business culture and business practices.
• Business-level proficiency in Japanese is a plus.