Business Operations Manager, Men’s Health

Responsibilities

• Lead New Product Launches End-to-End
• Guide products from approval through to live, converting offerings, sequencing work across the clinical, regulatory, product, marketing, supply chain, and pharmacy functions.
• Owning the launch plan, milestones, and dependencies, surfacing blockers early and resolving gaps directly when ownership is unclear.
• Conduct a retrospective after each launch, identify the highest-priority improvements, and implement them before the next launch.
• Build and Manage the Vendor and Partner Ecosystem
• Sources, evaluates, contracts, onboards, and manages performance across pharmacies, lab partners, EHR and telehealth platform vendors, payment processors, lifecycle/CRM tools, and AI and automation providers.
• Translate Strategy into Execution
• Convert the GM's priorities into concrete plans with clear owners, timelines, and measurable outcomes, then drive them to completion.
• Maintain a disciplined weekly cadence with the GM covering progress, risks, and decisions requiring escalation.
• Use AI
• Use AI tools such as Claude, ChatGPT, Glean, and Notion AI as core infrastructure rather than novelty—prototyping internal workflows, specifying automations for engineering, and developing code, SQL, or no-code integrations where doing so accelerates delivery.
• Identify opportunities where AI can consolidate multi-step manual processes—such as patient-intake review, vendor outreach, claims and compliance summarization, and content QA—and build the prototypes.
• Serve as the Operational Subject-Matter Expert
• Maintain a thorough understanding of the competitive landscape, patient journey, pricing, and channel-level conversion economics.
• Own KPIs, Financial Modeling, and Performance Analytics
• Maintain the KPI dashboard for each product line—acquisition, activation, conversion, AOV, retention, churn, refill rate, CAC/LTV, vendor unit cost, and gross and contribution margin—setting targets with the GM and reporting against them weekly.
• Apply rigorous analytical methods—A/B test design and sizing, statistical significance and confidence intervals, cohort analysis, retention curves, and regression—to distinguish genuine signal from noise.
• Identify operational inefficiencies such as slow vendor handoffs, manual reconciliation, and compliance gaps, then redesign and implement improvements.

Requirements

• Three to six years in a high-execution role such as business operations, strategy and operations, founding-team operator, chief of staff, product operations, or management consulting (post-MBB/IB), ideally within a high-growth startup, health tech company, or DTC brand.
• A demonstrated track record of personally delivering work—products, processes, vendor relationships, and internal tools—rather than solely managing it.
• Technical literacy, including comfort reading API documentation, writing SQL for ad-hoc analysis, troubleshooting vendor integrations, prototyping in no-code.
• Strong quantitative skills KPI definition and tracking, and a working knowledge of statistics sufficient to assess analytical quality.
• Fluency with AI tools, including daily use of LLMs for substantive work, informed perspectives on model selection, prompting, and evaluation, and at least one self-built workflow that delivered measurable time savings.
• Excellent written and verbal communication—concise, direct, and conclusion-oriented—with the ability to engage credibly with a GM, a clinical advisor, and a pharmacy account manager alike.
• Comfort with ambiguity and a strong bias toward action, with the ability to define under-specified problems and then solve them.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plans
• Life Insurance (Basic, Voluntary & AD&D)
• Flexible PTO Policy
• Paid Holidays
• Short Term Disability
• Training & Development