Manager of Business Operations

Responsibilities

• Oversee and manage the daily workload and workflow of team members
• Ensure that performance thresholds are consistently met and operational efficiency is maintained
• Address and resolve personnel-related issues, providing constructive feedback on employee check-ins
• Collaborate in the development of measurable goals aligned with organizational objectives
• Ensure alignment with ministry priorities and operational efficiency by providing strategic recommendations for optimizing business goals and processes to management
• Provide clear communications regarding Sprint and Feature details to the Operations Management Team
• Product Owner responsibilities with EagleFang and Salesforce Teams
• Ensure proactive issue management and resolution, with timely communication to Joyce Meyer Ministries Business Team to maintain operational continuity
• Participate in and lead the development of the product roadmap through the portfolio process
• Demonstrate an understanding of the portfolio and how products interact with and influence the solutions being developed
• Ensure that all relevant documentation for Business Operations is consistently updated, maintaining accuracy and compliance with organizational standards

Qualifications

• 3+ years of work-related experience
• Knowledge of the business integrations with Salesforce, NICE cxOne & Aperta, Intelemedia preferred
• Knowledge of Visio preferred
• Knowledge of Software Development Life Cycle
• Ability to think critically and rationalize logically through business issues
• Ability to correlate the business problem to the technical solution
• Ability to work well both independently and in a team environment
• Ability to communicate effectively with all levels of the organization
• Ability to multi-task and prioritize work
• Ability to learn quickly and adjust to process and software changes
• Ability to maintain an eye for detail even in high pressure situations
• Excellent organizational and active listening skills

We’ve Got You Covered With Perks

• Mission-driven job that also pays
• Medical Plan with no out-of-pocket premiums
• Generous HSA contributions
• Free Dental
• Free long-term disability and life insurance
• Wholistic Wellness Program
• Employee Assistance Program for you and your family
• 403(b) generous matching
• Discount on ministry resources
• Options to work from home with a hybrid work environment
• Paid time off
• Professional Development
• Tuition Reimbursement