Operations Manager

Responsibilities

• Select and Placement
• Manage the selection and placement process for new security professionals, including first-line supervisors
• Evaluate low-performing employees for replacement, upgrade or transfer
• Design and implement career development and performance improvement plans
• Make initial job offers (for new employees) and job transfers (for existing employees)
• Schedule and Workforce Management
• Create, modify and manage post schedules in WinTeam
• Ensure adequate coverage at all times
• Ensure schedules are properly maintained in WinTeam and are updated regularly
• Maintain a qualified, sufficient pool of flex personnel for backfill of vacant positions as needed
• Manage branch overtime through proper scheduling and staffing
• Payroll Management
• Receive weekly timesheets and update WinTeam schedules as necessary
• Run weekly payroll according to company procedures
• Resolve payroll discrepancies in a timely and efficient manner
• Employee Relations
• Conduct disciplinary and counseling sessions with Security Professionals as needed
• Initiate termination procedures as needed for voluntary and involuntary separations
• Ensure all hiring, counseling, disciplinary and termination procedures are executed in a consistent manner

Qualifications

• High School diploma or equivalent
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business
• Minimum of three (3) years of leadership experience in a high-volume workforce environment, preferably in the protective service industry
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
• Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
• Proficiency in web-based applications and computer systems, including Microsoft Office and BI Business Intelligence tools for metrics analysis, reporting, automation, and presentations
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
• Basic understanding of financial principles, including budgeting and financial reporting; ability to interpret simple financial data and use it to support decision-making

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law

Pay

$51,040.00 Annually

Schedule

Full-time