Manager, Business Operations

Accountabilities

• Establishing, implementing, and monitoring standardized patient billing and collection processes across assigned regions.
• Serving as the primary resource for billing and collections expertise, providing guidance to internal and external stakeholders.
• Identifying process improvement opportunities and implementing initiatives to enhance operational efficiency and financial outcomes.
• Staying current on federal, state, and local regulations impacting billing, collections, and healthcare compliance activities.
• Developing and maintaining policies and procedures to ensure accurate and timely billing and collection practices.
• Delivering training and education to business office teams on operational procedures and best practices.
• Conducting annual assessments of business office processes and evaluating billing system effectiveness.
• Identifying and implementing preferred billing systems and operational solutions across facilities.
• Supporting HIPAA compliance activities, chart audits, and regulatory reporting requirements.
• Monitoring claims and operational processes to ensure adherence to Medicare regulations and compliance standards.
• Assisting in remediation efforts following internal audits and compliance reviews.
• Evaluating billing and collection systems of potential acquisition targets and preparing recommendations and assessment reports.
• Identifying new business opportunities and supporting additional operational initiatives as needed.

Requirements

• The ideal candidate will bring extensive healthcare revenue cycle experience, strong analytical capabilities, and exceptional stakeholder management skills.
• Prior experience within Ambulatory Surgery Center (ASC) operations preferred.
• Strong knowledge of patient billing, collections processes, HIPAA requirements, and healthcare regulatory frameworks.
• Solid understanding of Medicare rules and reimbursement requirements.
• Demonstrated ability to analyze operational challenges, identify solutions, and implement process improvements.
• Strong financial acumen and ability to interpret operational and financial data.
• Excellent written and verbal communication skills with the ability to engage effectively across all organizational levels.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• High level of integrity, discretion, and ability to manage confidential information.
• Proven ability to influence stakeholders, lead initiatives, and navigate complex situations professionally.
• Willingness and ability to travel approximately 50% of the time.
• Flexibility to work occasional evenings or weekends based on business needs.

Benefits

• Full-time remote work arrangement with nationwide collaboration opportunities.
• Comprehensive medical, dental, and vision insurance coverage.
• Life and disability insurance.
• Healthcare Flexible Spending Accounts (FSA), Dependent Care FSA, Limited Healthcare FSA, and transportation and parking FSAs.
• Health Savings Account (HSA) options.
• 401(k) retirement savings plan with employer matching contributions.
• Generous paid time off program, with opportunities to earn between 20 and 25 days annually depending on role and tenure.
• Nine observed paid holidays each year.
• Paid family leave benefits.
• Professional development, training, and career growth opportunities.
• Comprehensive health and wellbeing programs designed to support employees and their families.