Manager Business Operations

About the role

Texas Children’s is seeking a Manager of Business Operations (Critical Care) to join our dynamic team. This role requires strong leadership skills and experience in a fast-paced healthcare environment.

Responsibilities

• Provides operational coordination, managing inpatient and outpatient business operations including referral management, scheduling, authorization, charge entry and billing practice, denial management, and reimbursement.
• Serves as a liaison between clinicians, physicians, families, nursing staff, and business operations support personnel to promote efficient patient flow, excellent patient/family care centered care, and high levels of customer service.
• Develops and monitors the budget, demonstrating accountability for cost-effective management of resources while ensuring the department achieves patient care goals.
• Oversees variance analysis for the Department budgets, develops and produces reports and data on fiscal activities, and collaborates with the leadership team to refine business operation goals and specific charging strategies.
• Anticipates regulatory and reimbursement changes to establish strategies for optimizing financial operations.
• Establishes staffing roles, schedules, and productivity guidelines according to patient needs and budget, monitoring throughout the year and revising as needed.
• Participates in job description development, interviewing, hiring, coaching, developing, and terminating the employee.
• Ensures the ongoing review and development of process improvements for ensuring patient safety, efficient patient flow, workflow, and customer/employee satisfaction.
• Counsels and develops staff using the performance management system.
• Ensures effective orientation and professional development for the team.

Requirements

• Bachelor's degree required
• Master's degree preferred
• 3 years of Business operations or experience in a healthcare environment required (i.e. hospital, outpatient clinic, or physician practice)
• Previous Leadership Experience Preferred
• Experience in pediatrics, rehabilitation therapies, and/or financial business or insurance experience preferred

Skills

• Strong leadership and organizational skills
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and priorities
• Proficiency in healthcare finance and reimbursement processes
• Knowledge of regulatory requirements and compliance

About Us

Since 1954, Texas Children’s has been a leader in patient care, education, and research, dedicated to accelerating health care for children and women worldwide. Our comprehensive health care network includes hospitals, research institutes, and a health plan, recognized for excellence in patient care and innovation. Join us to make a difference in the lives of children and families.