Business Operations Manager / Director – FCM & Brokerage Operations

About the Role

We’re seeking a Business Operations Manager or Director, based on experience, to own and scale OG Broker’s B2B client onboarding, contract listing, and partnership operations. This high-impact role sits at the intersection of commercial, legal, compliance, product, and technology, ensuring institutional clients move efficiently from signed agreement to successful launch. You’ll lead institutional client onboarding, strengthen and automate operational workflows, and serve as a trusted strategic partner to B2B clients. The ideal candidate is comfortable solving ambiguous problems, pushing back with judgment and diplomacy, and driving measurable process improvements across a highly regulated business.

Responsibilities

• Own end-to-end B2B client onboarding, from initial engagement and contract execution through technical integration, operational readiness, and go-live
• Serve as the primary operational point of contact for institutional clients, including brokers, FCMs, introducing brokers, and other market participants
• Coordinate contract listing, account setup, credentialing, and related operational processes in partnership with legal, compliance, product, and technology, to deliver a seamless and scalable client experience
• Identify onboarding bottlenecks, design pragmatic solutions, and drive execution from recommendation through implementation
• Develop and maintain operational playbooks, process documentation, SLAs, escalation paths, and client readiness materials
• Track and report onboarding pipeline status, client health, operational risks, and KPIs to leadership and cross-functional stakeholders
• Represent OG Broker in client-facing discussions, including navigating negotiations, resolving issues, and prioritizing conversations with sound judgement and credibility
• Build strong client relationships, anticipate operational risks, and resolve issues before they escalate
• Lead cross-functional special projects that do not sit neatly within one function, translating business objectives into clear project plans, milestones, owners, and deliverables

Requirements

• Valid NFA Series 3 license required (or ability to successfully obtain within 90 days of start date)
• 5+ years of experience in business operations, client onboarding, implementation, or strategic operations, ideally within fintech, regulated financial markets, derivatives, exchanges, or clearing
• Experience at a top-tier management consultancy is a huge plus. We value candidates who can diagnose problems, structure ambiguity, and redesign systems rather than simply execute tasks
• Implementation consulting or enterprise client launch experience, ideally leading complex multi-stakeholder rollouts, for institutional clients is a strong plus
• Direct exposure to institutional clients is required
• Experience with CFTC-regulated entities, including CME, derivatives exchanges, clearing houses, futures commission merchants (FCMs), introducing brokers, swap dealers or other comparable regulated market structures is highly valued
• Deep knowledge of prediction market contracts, UpDown options, Strike Options, margined derivatives, perpetuals, or similar products across multiple asset classes is a strong plus
• Fintech experience is required, ideally at a high growth or category leading fintech operator. Crypto or digital assets experience is welcome and viewed favorably

Skills

• Exceptional stakeholder management, with the ability to align cross-functional teams, manage competing priorities, and create accountability without formal authority
• Excellent written and verbal communication skills, with the presence to represent credibly with sophisticated institutional clients
• Analytically rigorous and systems-oriented, with a strong ability to identify root causes, build frameworks, and design scalable operating models
• Strong project management discipline, including clear ownership, milestone tracking, risk identification, blocker escalation, and follow-through
• Sound business judgment and the ability to push back strategically while preserving client relationships and protecting the business
• Agentic workflow management experience is a strong plus, including the ability to translate complex business processes into modular, step-by-step workflows where specialized agents or tools can coordinate, review, and hand off work autonomously
• Continuous improvement mindset; you are energized by making complex processes clearer, faster, and more reliable
• Collaborative, direct, low-ego, and highly accountable
• Comfortable operating in a fast-moving, lean environment where you may need to build the playbook while executing

Benefits

• Competitive salary
• Attractive annual leave entitlement including: birthday, work anniversary
• 401(k) plan with employer match
• Eligible for company-sponsored group health, dental, vision, and life/disability insurance
• Flexi-work hour and hybrid set-up
• Internal mobility program offering employees a diverse scope of career alternatives

Schedule

Chicago-based or able to work a hybrid schedule with regular presence in the Chicago office.

About the Company

OG Broker is a Futures Commission Merchant (FCM) backed by Crypto.com, connecting retail and institutional clients to the derivatives ecosystem. We’re building an engaging marketplace where users trade on real-world outcomes — from major sports and elections to cultural and financial events. With a sleek mobile-first app and a passionate community, we’re redefining how people interact with news, probabilities, and financial markets.

Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.