Business Operations Manager

Quinnipiac University is seeking a highly collaborative and strategic Business Operations Manager to join the Office of Strategic Programs & Initiatives (OSPI), a dynamic and revenue-generating division that develops innovative programs, partnerships, and initiatives that advance the university's mission and expand its impact. This is an exciting opportunity to step into an inaugural role and help build the operational infrastructure that supports a growing portfolio of strategic initiatives.

About Quinnipiac

Quinnipiac University is a private, coeducational institution located 90 minutes north of New York City and two hours from Boston. The university currently enrolls 9,700 students in more than 100-degree programs through its Schools of Business, Communications, Computing & Engineering, Education, Health Sciences, Law, Medicine, Nursing, and the College of Arts & Sciences. Our 22 Division I teams have achieved remarkable success, including a 2023 NCAA national championship in men's ice hockey, a Sweet 16 appearance by our women's basketball team, and NCAA Tournament appearances by many of our programs.

The Quinnipiac University Poll is nationally recognized as a leader in public opinion research. The university is consistently recognized by U.S. News & World Report and Princeton Review, and The Wall Street Journal ranked Quinnipiac #51 among the best colleges in the nation—and second in Connecticut—for graduation rate, salary impact, learning facilities, career preparation, and learning opportunities.

The university is expanding programs for both traditional and adult learners, developing innovative strategic partnerships, and recently opened South Quad with three state-of-the-art buildings. Quinnipiac remains guided by core values that define its community: ensuring every Bobcat thrives, serving as a lifelong partner for every learner, passionately caring about the community, fostering inclusivity, and boldly shaping the university's future.

Responsibilities

• Financial Management
  • Develop and oversee departmental budgets, forecasts, and financial reporting.
  • Analyze financial data and provide strategic recommendations to leadership.
  • Coordinate with central finance units on audits, procurement, and fund management.
  • Manage client payment reconciliation from deposit to final payment and oversee internal purchasing and related administrative finance tasks.
  • Monitor revenues and expenditures across multiple units and revenue streams.
  • Create and track event-specific invoices.
  • Ensure compliance with university financial policies and relevant external regulations.
  • Create processes and reports in the project management system to accurately track revenue and expenses, streamline financial reporting, and monitor program profitability.
• Personnel Administration
  • Act as a liaison with the Office of Human Resources to ensure proper recruitment, onboarding, and other HR-related tasks.
  • Facilitate the hiring and onboarding process for work-study students, graduate students, and summer staff in collaboration with Human Resources and the unit’s leadership team.
  • Manage and track student staff hours to budget.
  • Assist in the logistics of onboarding and training new staff.
  • Collaborate with Event Managers and Program Directors on staffing needs for events and summer programs.
  • Support a culture of collaboration, professional development, and equity.
• Project Management, Operations & Administration
  • Direct and manage registration pathways within the department’s registration platform, including managing inquiries, monitoring registration, and troubleshooting user issues as needed.
  • Become a super-user for the registration platform, building customized sites per program (including abstract submissions, registrations, landing pages, and app functions).
  • Troubleshoot issues and manage all reporting for attendance and financial needs.
  • Lead Summer Operations: remote office set up and management, staff scheduling, resource procurement, and allocation.
  • Liaison with facilities for summer housing, managing cleaning schedules and standards.
  • Work with the AVP to implement and refine systems and processes to ensure operational efficiency.
  • Lead special projects and strategic initiatives as requested by the AVP.
  • Create and track contracts, risk mitigation efforts, client records, and other compliance and operational needs through the department’s project management system.
  • Monitor and manage compliance with federal, state, and local tax laws applicable to higher education revenue activities, including Unrelated Business Income Tax (UBIT), sales/use tax, and independent contractor classifications.
• Other duties as assigned.

Requirements

• Bachelor's degree in Business Administration, Finance, Higher Education Administration, or a related field required.
• Master's degree or relevant professional certification preferred.

Qualifications

• Five or more years of progressively responsible experience in business operations, financial administration, project management, or a related operational role.
• Experience with project management.
• Experience working in a revenue-generating unit or entrepreneurial university environment.
• Ability to manage multiple logistics and projects simultaneously.
• Demonstrated experience effectively managing budgets, forecasting, HR processes, and operational administration.
• Excellent analytical, organizational, and interpersonal skills.
• Proficiency in Microsoft Office, Excel, enterprise, and project management systems (e.g., Colleague, Workday, or Oracle).
• Proven ability to collaborate effectively with individuals from varied backgrounds.

Preferred Skills

• Experience in CRM and registration platforms (e.g., Salesforce, Monday.com, Cvent).

Benefits

We offer a comprehensive benefits package for full-time faculty and staff, which includes tuition remission and a culture that is inclusive and driven by excellence.