Business Operations Manager

Essential Responsibilities

• Identify strategic direction and create cohesive, scalable processes for the Business Operations Team that support our company goals and drive employee engagement
• Create and amplify high-level, team-wide, company-wide programs and processes, frame and unpack leadership vision to ensure they are aligned, understood, and adopted across the organization.
• Manage communication between stakeholders, team leads, and senior leadership
• Project manage and create multiple strategic initiatives that elevate company’s culture and core values, including but not limited to developing timelines, budgets, team scope and playbooks
• Partnered with peers to learn and utilize best operational practices and offer innovation to the leadership team, company, and clients
• Achieved overall achievement of budget financial targets and other standards set forth in approved business plans and accordance to the agreed upon KPIs & SLAs for the company
• Act as steward for operational excellence initiatives and see-through service delivery through management
• Provide formal leadership, mentoring and supervision operations team
• Organize, assist, oversee and lead internal meetings and events
• Evaluate and document innovative service delivery options and share insights across teams / functions
• Ensure corporate standards and internal company processes and systems are leveraged

Key Competencies

• Exposure to project and process management
• Proven ability in conflict resolution
• Exposure to executive communications
• Excellent written, oral, and presentation skills
• Strong Microsoft Office/Google Suite skills

Important Experience

• 5+ years of people management
• Excellent interpersonal communication, leadership and relationship building skills
• Demonstrated process improvement, continual improvement skills

Education

Bachelor’s degree (BA/BS) required in any field; business/real estate preferred

Benefits

• Comprehensive benefits package
• Competitive pay

Pay

$ 131,750.00 - $155,000.00

Schedule

TBD