Business Operations Manager, Amazon Devices - Business Development, Amazon Devices & Services - Business Development

Key job responsibilities

• Partner Payment Execution: Execute daily payment operations such as partner onboarding, payment planning, payment execution, and partner payment issue resolution.
• Workflow Management: Manage day-to-day business operations tasks to ensure smooth operations and timely delivery of partner payments/invoices through internal and external engagement.
• Process Improvement: Identify opportunities to optimize internal and external processes, ensuring maximum efficiency and effectiveness.
• Automation Solutions: Evaluate current processes and systems to identify areas for automation, and lead initiatives to implement automation solutions that increase productivity and reduce manual effort.
• Stakeholder Management: Work closely with cross-functional teams, including: Business Development, Finance, Product, Accounting, and Engineering to complete day-to-day operations and opportunities to streamline workflows.

Data Analysis and Reporting

Utilize data analytics to identify trends, patterns, and opportunities for improvement, informing strategic decision-making and driving continuous optimization of business operations; deliver reports on the same.

Training and Documentation

Develop and maintain training materials and documentation for processes and systems, ensuring that team members are equipped to effectively utilize tools and follow established procedures.

Compliance and Quality Assurance

Ensure compliance with company policies, industry regulations, and contractual agreements, and implement measures to continuously monitor and improve quality in business operations.

About The Team

This role sits on the Business Development Sale Operations (BDSO) team which manages centralized operations for: channel distribution, payment operations, new business model enablement, and our systems/AI tool strategy. Business development operations and systems are managed with a focus on sustainability and continuous improvement to enable scalability and new business opportunities. The role supports payment operations for 10+ business units across the Devices Business Development organization. We drive payments across teams work on connectivity solutions, content/technology licensing, character branding, smart vehicles, TV manufacturer partnerships, and sales channel development. This role plays a critical role in partnership execution and evaluation of new business models, helping the Business Development team deliver the best possible outcomes for Amazon customers.