Business Operations Coordinator

Job Summary

We Put the World on Vacation Travel + Leisure Co. is seeking an Operations Coordinator to perform various tasks within the operations department, including tour reception, gifting, and contracts, in accordance with T+L Standard Operating Procedures. The role involves promoting a professional atmosphere for guests, sales, and marketing staff.

Essential Job Responsibilities

• Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.
• Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns.
• Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems.
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. Prepare and balance cash, down payments, site stats for Contract Department.
• Maintain Property Owner Information per PII and PCI standards. Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents.
• Aid Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams.

Minimum Requirements And Qualifications

• Education: High School Diploma
• Knowledge and Skills: Computer Skills - Proficient in the use of the Central Reservation System (CRS) or EPNY (preferable), Technical Skills - Proficient in Microsoft Word, Proficient in Microsoft Outlook, Proficient in Microsoft Excel
• Experience: One year of general office experience, One year of customer service experience

Travel Requirements

No Travel required

How You'll Be Rewarded

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Paid time off, parental leave and holidays
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.