Business Operations Coordinator

About the role

Maxalea Landscaping is hiring a Business Operations Coordinator to support our Baltimore, MD branch. This role is focused on keeping daily business operations organized and moving by supporting accounts receivable, accounts payable, customer service, work ticket management, contract tracking, employee timekeeping, and administrative projects.

Responsibilities

• Oversee the Accounts Receivable invoicing process
• Batch, code, and send Accounts Payable invoices to the Corporate A/P team
• Reconcile vendor statements and help resolve discrepancies
• Process client credit card and ACH payments timely and accurately
• Maintain accurate records related to invoices, payments, vendor statements, and customer accounts
• Absorb follow-up on billing, payment, and account-related questions
• Support accurate documentation and communication between the branch and corporate accounting teams
• Serve as a lead customer service representative for the branch
• Answer incoming phone calls in rotation with other staff members
• Respond to customer inquiries in a professional and helpful manner
• Absorb escalated customer service issues
• Manage work tickets and help ensure requests, updates, and follow-through are tracked accurately
• Communicate with internal teams to help resolve customer or operational requests
• Maintain accurate records of customer interactions, service requests, and follow-up items
• Support new customer contract intake and tracking
• Maintain organized records for contracts, customer information, and branch documentation
• Absorb administrative projects as they arise
• Help improve office processes, communication, and follow-through
• Support branch leadership and internal teams with administrative tasks as needed
• Cross-train across other administrative functions to provide coverage, support, and mentorship
• Review and correct employee punch times and job allocations
• Absorb accurate timekeeping records and follow-up on missing or incorrect punches
• Communicate with employees and managers to help resolve timekeeping questions
• Support payroll-related administrative tasks as needed

Requirements

• High school diploma or equivalent required
• Associate degree preferred
• At least 5–7 years of office, administrative, customer service, accounting support, or operations support experience
• Previous experience in accounts receivable, accounts payable, invoicing, customer service, work order tracking, or contract administration preferred
• Experience in landscaping, construction, field services, property services, or a similar industry is a plus
• Strong computer skills, including Microsoft 365 applications such as Outlook, Excel, and Word
• Experience with accounting systems, ERP systems, invoicing platforms, customer management systems, or work ticket systems is a plus
• Strong verbal and written communication skills
• High level of internal and external customer service
• Excellent organization, accuracy, and attention to detail
• Ability to prioritize tasks, meet deadlines, and manage shifting priorities
• Strong problem-solving skills and follow-through
• Ability to handle confidential and financial information professionally
• Positive attitude and ability to build strong relationships with customers, employees, vendors, and internal teams
• Strong sense of ownership, accountability, and professionalism

Benefits

The typical schedule is Monday through Friday during standard business hours, with some flexibility needed to work outside of regular hours when business needs require it. Occasional travel to other branch locations may be required.

Pay

$26–$30/hr

Schedule

Full-Time | Monday–Friday

Job details | Job reference: | ALP/1495911 | |---|---| | Date posted: | 07-01-2026 |