Business Operations Coordinator

Job Responsibilities

• Greet and qualify touring guests.
• Collect and validate all guest information.
• Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.
• Provide exceptional customer service to all guests.
• Answer phones and guest questions in a professional manner.
• Aid property owners with contract questions or concerns.
• Distribute premiums to guests upon closure of presentation.
• Complete daily gift, tour and contract reconciliation in all systems.
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports.
• Prepare and balance cash, down payments, site stats for Contract Department.
• File and secure all documents per procedures.
• Maintain Property Owner Information per PII and PCI standards.
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners.
• Aid Administrative Supervisor in support of Sales Staff.
• Preparation and maintenance of legal documents.
• Aid Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams.

Essential Qualifications

• High School Diploma
• Proficient in the use of the Central Reservation System (CRS) or EPNY (preferable)
• Proficient in Microsoft Word
• Proficient in Microsoft Outlook
• Proficient in Microsoft Excel
• One year of general office experience
• One year of customer service experience