Business Operations Coordinator

About the role

Position: Business Operations Coordinator Reports to: Branch Manager Classification: Full-Time Hourly Non-Exempt Position Core Profile: The Branch Administrator will play a pivotal role in ensuring the efficient operation of our branch, supporting both the Branch Manager and various teams within the organization. This position encompasses a range of administrative tasks including HR support, accounting functions, sales assistance, and operational duties. The ideal candidate will be proactive, detail oriented, and possess strong problem-solving abilities, ensuring seamless communication and processes within the branch.

Differentiators

- Industry: Demonstrated understanding of the landscaping or similar industry. - Technology and Systems: High level of technological proficiency, including experience with accounting and HR software, MS Office Suite, and communication tools. - Prioritization and Detail: Exceptional organizational skills and attention to detail, with the ability to prioritize and manage multiple tasks efficiently.

Accountabilities

- Branch Operations Support: Support various operational tasks to ensure smooth daily activities within the branch; Answer incoming phone calls and handle inquiries professionally and efficiently; Arrange travel accommodation for staff as required; Oversee uniform distribution and inventory management. - Sales & Client Support: Aid the sales team with the preparation and management of sales contracts; Maintain accurate records of sales transactions and client interactions; Support sales initiatives and contribute to achieving branch sales targets. - Accounting & Financial Administration: Receive and key invoices into the accounting system accurately and promptly; Ensure timely customer payment processing and follow-up on outstanding payments; Assist with financial reporting, reconciliation, and other accounting tasks as needed. - Human Resources & Employee Support: Conduct new employee orientations and manage onboarding processes; Coordinate H2B travel, accommodations, and onboarding; Assist payroll coordinator with preparing and processing payroll for branch employees; Maintain accurate employee records and manage data entry tasks; Assist with work compensation claims and ensure compliance with safety regulations; Serve as the liaison between HR leadership and branch employees, effectively communicating policies and updates.

Experience and Qualifications

- Education: High school diploma or equivalent required. Associate preferred. - Experience: Proven experience in administrative roles, preferably within the landscaping or related industry. - Technical Proficiency: Strong knowledge of ERP systems, Microsoft Office Suite (Excel, Word, Outlook), and accounting software. - Skills: - Strong HR and accounting knowledge, with experience in payroll processing, invoice management, and HR compliance a plus. - Excellent verbal and written communication skills, with the ability to tailor messages to different audiences. - Solid interpersonal skills with the ability to build and maintain positive relationships with employees, customers, and vendors. - Demonstrated ability to handle confidential information with discretion. - Strong problem-solving skills, with a proactive and solution-oriented mindset. - Ability to adapt quickly to changing priorities and work effectively under pressure. - Strong sense of ownership and accountability, with a commitment to delivering high-quality results. - Ability to pivot responsibilities as needed.

Key Performance Metrics

- Timely and accurate completion of daily tasks and adherence to standard procedures. - Quality and responsiveness of support provided to internal teams and external clients. - Precision and timeliness in processing invoices, payments, and financial reports. - Effectiveness in onboarding, recordkeeping, and supporting HR and safety compliance. - Ability to coordinate across departments and contribute to process improvements.

Working Conditions and Availability Disclosure

- Standard business office setting with desk workstations, computers, and office equipment. The role primarily involves prolonged periods of sitting, frequent use of a computer, and occasional lifting of files or office supplies (up to 20lbs.) - Typically, Monday-Friday, standard business hours with flexibility and willingness to work non-standard business hours and days as needed. - Occasional travel to other branches or offices, as needed.