Business Operations Coordinator

Job Summary

Accountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with T+L Standard Operating Procedures. Promote a professional atmosphere for our guests, Sales & Marketing staff.

Essential Job Responsibilities

• Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary. (15% time)
• Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns. (10% time)
• Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems. (20% time)
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. Prepare and balance cash, down payments, site stats for Contract Department (20% time)
• Filer and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards (5% time)
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents. (20% time)
• Aid Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams (10% time)

Travel Requirements

No Travel required

Minimum Requirements and Qualifications

• Education: High School Diploma
• Knowledge and Skills: Computer Skills Required - Proficient in the use of the Central Reservation System (CRS) or EPNY (preferable), Technical Skills - Proficient in Microsoft Word, Proficient in Microsoft Outlook, Proficient in Microsoft Excel
• Job Experience: One year of general office experience, One year of customer service experience

Complexity

• Level of decision making authority: Coordinator may be required to make limited operational decisions when resolving owner issues or objections.
• Level of autonomy: Coordinator’s daily work will be verified daily, weekly and monthly to ensure accuracy and validation of all tour, gifting and contractual paperwork.
• Impact of incumbent's decisions on the organization: Coordinator’s decisions may cause commission delays, site revenue recognition delays, and delays in contract securitization, cost per tour and marketing payroll inaccuracies.
• Supervisory Responsibility: None
• Scope/Financial Responsibility: Coordinator is accountable to meet WCF Scorecard metrics, Accounting Deliverables, maintain Cost of Sales, Product Yield Management, and ensure adherence to T+L Standard Operating Procedures to secure the company’s assets.

How You'll Be Rewarded

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Compensation

Generally starting at $20.20 - $20.20 per hour. The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.