Business Operations Analyst

About the Opportunity

The organization is on a mission to revolutionize business communication by enabling seamless and impactful engagement between workers and consumers. With a focus on innovation, ease of use, and delivering measurable results, the strategy is rooted in creating tools that outperform other messaging solutions while fostering trust and value for customers and stakeholders. At the company, every team member is empowered to make a difference. A collaborative and data-driven culture, combined with the guidance of a proven leadership team, ensures individuals have the resources and support to excel. Together, the team is building the future of mobile-first, conversational engagement and redefining what’s possible for businesses and their stakeholders.

As the Business Operations Analyst, this role will play a key part in supporting the systems and processes that keep the business running smoothly. Reporting to the Revenue Operations Manager, this position will partner with teams across Sales, Marketing, Customer Success, Finance, and Operations to improve workflows, maintain business systems, and ensure teams have the tools and data they need to be successful. The ideal candidate enjoys solving operational challenges through technology, process improvement, and data. They are naturally curious, embrace new tools, and are excited to explore how automation and AI can help teams work smarter and scale more efficiently.

Core Responsibilities

Business Operations & Systems Support

• Partner with cross-functional teams to optimize business processes and improve operational efficiency across the organization.
• Support the day-to-day administration and continuous improvement of business systems, including CRM, ERP, marketing automation, and internal tools.
• Troubleshoot system issues, manage enhancement requests, and recommend process improvements that improve the employee experience.
• Help evaluate and implement new technologies and workflows as the company grows.
• Leverage AI-powered tools to improve documentation, reporting, workflow automation, or operational efficiency.

Reporting & Data Management

• Build, maintain, and improve dashboards and reporting for Sales, Marketing, Customer Success, and leadership teams.
• Ensure business data remains accurate, organized, and actionable through ongoing data quality initiatives.
• Generate recurring and ad hoc reports that support business planning and decision-making.

Business Systems & Integrations

• Support CRM (Salesforce), ERP (NetSuite), marketing automation platform (HubSpot), and other business applications.
• Assist in maintaining integrations between core business systems to ensure reliable data flow and operational efficiency.
• Collaborate with internal stakeholders and external vendors to troubleshoot issues and identify opportunities for automation.

Employee Enablement

• Support onboarding and offboarding by ensuring employees have access to the appropriate business systems and documentation.
• Maintain internal documentation, process guides, and knowledge base resources.
• Deliver training and ongoing support to help employees effectively use business applications.

Who You Are

• 3+ years of experience supporting business systems, revenue operations, sales operations, or business operations within a SaaS or technology company.
• Experience working with CRM platforms such as Salesforce; administrator experience is helpful but not the primary focus of the role.
• Familiarity with business applications such as HubSpot, NetSuite, or similar platforms.
• Exposure to system integrations or automation tools (Celigo, Zapier, Informatica, etc.) is a plus.
• Strong analytical skills with the ability to identify opportunities for process improvement.
• Comfortable working cross-functionally and translating business needs into practical solutions.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Curious, proactive, and excited to learn new systems and technologies.

Employment Details

• Job Type: Full time
• Location: Remote / Denver HQ
• Number of hires for this role: 1
• Target Start Date: 3 weeks from offer date
• Reporting to: Manager, Revenue Operations

Interview Process

• Initial video call with Recruiter - Topics: Culture, logistics
• Interview with Hiring manager (Zoom video) - Topics: Culture, skills, role overview
• Salesforce Assignment
• Interviews with Cross Functional team (Zoom video) - Topics: Culture, leadership, skills, role overview
• Rembrandt Assessment - allows the organization to assess how personality fits within the role and the company culture
• Q&A with CEO (Zoom video) - Candidates will come prepared with questions about the role, team, product to ensure this role is the best fit for them.

Why Choose This Role

Information Systems are very important at the company. From tracking high-level KPIs down to individual case queues for the support team, this role will work with just about every team. As a small team, this means there will be the opportunity to learn about various aspects of Information Systems and see the impact of work on a regular basis. There is a preference to promote from within, so as the company grows, there is opportunity for advancement as well as continuing to help out fellow team members.

Benefits

• Competitive pay
• Equity
• Health/Dental/Vision/Insurance
• 401K with company match
• Flex vacation policy
• Phone + Internet stipend
• Work from home stipend
• U.S remote first and headquartered in Colorado