BUSINESS OFFICE PRE-REGISTRATION SPECIALIST

Duties & Responsibilities

• Pre-register patients for upcoming appointments and services.
• Obtains information to complete Medicare Secondary Payer Questionnaire and other payer specific documents as required.
• Certifies patient demographic, insurance, and co-pays collected during scheduling and pre-registration activities.
• Works within EPIC on registration related work queues, both for pre and post registration.
• Acts as liaison between the business office and patient service reps. Communicates to the clinical office’s any insurance changes for upcoming appointments.
• Affiliated with PSR training in registration.
• Affords assistance with other duties as assigned.
• Attends all required in-service programs and employee informational meetings.

Relationship with Others

• Must interact well with providers and clinical staff as well as payer staff and the staff and management in the Business Office.
• Must exhibit a high degree of attention to detail.

Requirements

• Education/Experience/Knowledge: High School Diploma/GED and 3+ years' work experience in Patient Access, Medical Billing, or Customer Service. EPIC knowledge a plus.

Skills And Abilities

• Experience in pre certification requirements and third party billing processing.
• Knowledge of medical business office practices.
• Excellent customer service skills (preferred).
• Ability to prioritize and handle multiple tasks (preferred).
• Ability to communicate clearly both verbally and in writing (preferred).

Physical Requirements

• Requires sitting, standing, bending and reaching.
• May require lifting up to 20 pounds.
• Requires manual dexterity sufficient to operate standard office equipment such as computer, fax, calculators and telephone.
• Requires normal hearing and vision.