Business Office Manager - Long-Term Care

Job Summary

We are seeking a dependable and detail-oriented Business Office Manager to join our growing team in Long-Term Care. The successful candidate will oversee financial and administrative operations to support accurate billing, compliance, and smooth facility function.

Responsibilities

• Manage Accounts Receivable: Maintain records, send collection letters, and follow up on past-due balances
• Support Billing Operations: Process monthly private pay billing, post cash deposits, and verify financial details for new inquiries and admissions
• Process Claims: Submit and follow up on Medicare, MSP, Managed Care, and insurance claims
• Oversee Resident Trust Funds: Maintain accurate trust fund records and ensure compliance with regulations
• Ensure Timely Billing: Complete Medicare/HMO claims by the 5th of each month and bill hospice companies promptly
• Provide Training and Coverage: Train staff to ensure “3 Deep” office backup coverage
• Collaborate with Teams: Attend interdisciplinary meetings to review admissions, discharges, and payer changes
• Support General Office Tasks: Handle mail, update PCC records, and verify financials for new admissions

Requirements

• Experience in accounts receivable and general financial processes
• Excellent organization and multitasking ability
• Proficiency in typing, 10-key entry, and general computer use
• Clear communication skills in English, both verbally and in writing
• Able to meet deadlines with accuracy and attention to detail
• Genuine care for elderly and disabled individuals
• Compliance with safety policies and respect for the Patient Bill of Rights and Employee Responsibilities

Qualifications

• High school diploma or equivalent
• Bachelor's degree in business administration, healthcare management, or related field preferred
• Minimum of 2 years of relevant experience in a healthcare setting

Benefits

• Comprehensive Coverage: Health, Dental, and Vision Insurance
• Extra Protection: AD&D, Short-Term Disability, Cancer, Critical Illness, and more
• Life Insurance: Whole and Term Policies
• Professional Growth: Tuition Reimbursement for continued education
• Time to Recharge: Paid Time Off
• Retirement Planning: Immediate 401(k) eligibility
• Unwavering Support: Exceptional corporate resources

Equal Opportunity Employer

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.