Business Office Manager

About the role

The Business Office Manager (BOM) oversees and administers the community's accounting and human resources functions. Key responsibilities include managing front desk operations, ensuring compliance with policies and regulations, and leading a team.

Responsibilities

• Interview, hire, train, set performance goals, and monitor front desk concierge team members.
• Administer accounting functions such as accounts receivable, collections, and management reports.
• Manage resident billing, collections, and vendor payments.
• Facilitate seamless resident billing and payment updates with Corporate.
• Administer talent acquisition processes, including interviewing, offering positions, and conducting background checks.
• Collaborate with Department Heads to ensure required paperwork and training are completed.
• Coordinate payroll duties, including generating reports and managing labor discrepancies.
• Manage employee benefit programs and communicate plan details.
• Plan, develop, organize, schedule, evaluate, and direct the front desk department.
• Work with the Executive Director and Corporate Office on community legal issues.
• Manage long-term care insurance coordination and contracts with third parties.
• Maintain staff rosters and OSHA binders.
• Ensure a safe and secure environment.
• Comply with federal, state, and local regulations and company policies.
• Lead with a spirit of teamwork and open communication.

Requirements

• High school diploma or equivalent (GED), required.
• College degree or several years of college coursework, preferred.
• 3+ years of prior supervisory or leadership experience in a similar work environment or industry, required.
• 2+ years of fundamental accounting experience/knowledge, preferred.
• 2+ years of fundamental human resources experience/knowledge, preferred.
• 1+ years of fundamental recruitment or talent acquisition experience strongly preferred.

Qualifications

• Good working knowledge of HR, payroll, talent acquisition, and accounting requirements and protocols.
• Must complete required background clearances, health screening, and provide negative TB test results within 7 days of employment (must be within the last 6 months).
• Valid state driver’s license and valid insurance or reliable method of transportation.
• Proficiency using Microsoft Office Suite (e.g., Word, Excel, and Outlook) and operating standard office equipment.
• Excellent verbal and written communication skills, including the ability to speak, write, and read English.
• Ability to make sound, independent decisions, remain calm, and effectively manage conflicts, stressful, or emergency situations.
• Able to maintain confidentiality of all sensitive information.
• Able to present a positive and professional image.

Physical Demands & Work Environment

• Must be mobile and able to perform the physical requirements of the job, including walking, bending, kneeling, squatting, pulling, reaching overhead, and repetitive motion.
• Ability to sit and work at a computer for prolonged periods.
• Ability to lift and carry up to 50 pounds and push up to 250 pounds, as necessary.
• Ability to assist in the physical movement of residents during routine transfers or in emergency situations.

Benefits

• Full-time Benefits Include Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%.
• Childcare and eldercare assistance.
• Flexible spending accounts.

Pay

Competitive salaries.

Schedule

Monday - Friday, 8:30AM - 5:00 PM.

Skills

• Strong organizational and administrative skills.
• Excellent interpersonal and communication skills.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of accounting, human resources, and payroll systems.
• Experience with Microsoft Office Suite and standard office equipment.

Benefits

• Professional development, training, and personal coaching through Mentor, Buddy, and Executive Director in Training Programs.
• Education loan assistance & scholarships.
• Financial and legal services.
• Team Member discounts.
• Health and Wellness resources.

MBK Senior Living

MBK Senior Living is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason. Our company is committed to providing access, equal opportunity, and reasonable accommodation for qualifying individuals in employment, its services, programs, and activities. Regulatory Disclosures for Senior Living Communities with Medicaid Residents: An “Excluded Party” is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding. If employed at one of our senior living communities that receives Medicare or Medicaid funding, team members must not be considered an “Excluded Party” as defined by the U.S. Department of Health and Human Services, any state Medicaid Programs, and any additional federal and state government contract programs. If, as a team member, you learn that you are an Excluded Party at any time, you must present your Excluded Party notice letter to your supervisor immediately. Regulatory Requirements: If employed at one of our senior living communities, team members must continually comply with certain laws and regulations that impact the company, including, but not limited to, state licensing regulations, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Resident Rights as defined by the U.S. Department of Health and Human Services, and any other federal or state laws relating to team members’ professional licenses. HIPAA Disclosure: All Team Members prior to commencing employment and once employed must not be considered an “Excluded Party” as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding. In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates’ professional license.