Business Office Director
About the Role
The Business Office Director oversees the day-to-day financial, administrative, and human resources functions of the community. As a key member of the leadership team, this position works closely with department leaders, residents, families, and team members to ensure accurate financial processes, strong operational support, and an exceptional experience for everyone we serve.
Responsibilities
- Manage resident billing, accounts receivable, accounts payable, and related financial processes
- Oversee payroll processes and ensure timely and accurate payroll administration
- Support monthly financial reporting, including P&L review and departmental spend-downs
- Maintain accurate financial, employee, and administrative records
- Coordinate HR processes including hiring, onboarding, employee documentation, and compliance
- Monitor completion of required employee training and ongoing compliance requirements
- Partner with community leadership on staffing, scheduling, and employee-related processes
- Assist residents and families with billing questions and account concerns with professionalism and compassion
- Maintain confidentiality and ensure compliance with company policies and applicable regulations
- Serve as a collaborative member of the community leadership team
Qualifications
- Associate or bachelor's degree in business, accounting, finance, human resources, or a related field preferred
- Three to five years of business office, financial management, accounting, or related experience
- Senior living, healthcare, hospitality, or other service-based industry experience strongly preferred
- Experience with billing, accounts receivable, accounts payable, and payroll
- Familiarity with monthly P&L statements, budgeting, and departmental spend-downs
- Experience supporting HR functions, including hiring, onboarding, training, and employee records
Skills
- Strong organizational skills with excellent attention to detail and follow-through
- Strong verbal and written communication skills
- Ability to build positive relationships with residents, families, employees, and leadership
- Proficiency with Microsoft Office/Windows applications and financial, payroll, or accounting systems
- Ability to manage multiple priorities while maintaining accuracy and confidentiality
Benefits
- Competitive pay
- Health benefits
- Retirement plans
- Wellness resources
- Additional programs designed to support you personally and professionally
About Arbor Terrace South Forsyth
Arbor Terrace South Forsyth is an award-winning senior living community serving the South Forsyth area. As part of The Arbor Company, our community is dedicated to providing exceptional senior living through compassionate service, meaningful relationships, and a commitment to excellence.
About The Arbor Company
The Arbor Company, based in Atlanta, GA, manages more than 45 senior living communities across eleven states, with continued growth ahead. For more than 30 years, Arbor has built a national reputation as a leader in senior living, including independent living, assisted living, and memory care. Our culture is built on deep mutual respect, accountability, and a shared commitment to the seniors and families we serve.