Business Office Director

About the role

We are seeking a Business Office Director to oversee the day-to-day administrative and business operations of our community. This role serves as a key resource for team members, residents, families, and leadership.

Responsibilities

• Oversee daily administrative and business office functions to ensure smooth community operations.

• Maintain organized and accurate personnel, resident, and operational records in accordance with company standards and regulatory requirements.

• Serve as a primary resource for team members regarding payroll, onboarding, benefits enrollment, and general employment-related questions.

• Aid with community budgeting, invoice processing, purchasing, and expense tracking as directed by community leadership.

• Ensure confidentiality and security of all residents, team member, and company information.

• Career Advancement Opportunities

• Coordinate payroll processing, including reviewing time and attendance records, resolving discrepancies, and submitting payroll information accurately and timely.

• Support workers' compensation administration, unemployment claims, insurance documentation, and other risk management activities.

• Ensure compliance with company policies and applicable federal, state, and local employment regulations.

• Coordinate onboarding activities for new team members, including pre-employment documentation, orientation scheduling, and system access.

• Aid department leaders with recruitment, hiring documentation, and onboarding processes.

• Support employee engagement, recognition, retention initiatives, and community culture programs.

• Coordinate monthly all-team meetings and assist with team communication initiatives.

• Attend daily leadership meetings and contribute to operational planning and communication.

• Support resident and family satisfaction through professional interactions and exceptional customer service.

• Participate in community events, marketing initiatives, and tours as needed.

• Perform Manager-on-Duty rotations as assigned.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree in business administration, Accounting, Healthcare Administration, or a related field preferred.

• Minimum two years of experience in business office administration, payroll, accounting, office management, or related administrative leadership role.

• Strong organizational skills with exceptional attention to detail.

• Ability to manage confidential information with professionalism and discretion.

• Proficiency with Microsoft Office and business management software systems.

• Excellent communication, customer service, and interpersonal skills.

• Strongly Preferred:

  • Senior living, assisted living, memory care, skilled nursing, healthcare, hospitality, or long-term care experience.

  • Experience with payroll processing and timekeeping systems.

  • Experience supporting hourly frontline team members in a regulated environment.

  • Experience with UKG, Yardi, or similar workforce management systems.

  • Previous supervisory or department leadership experience.