Business Manager

About the role

Founded in 1975, CONAM Management operates in 10 states, across 26 key metropolitan markets, supporting over 60,000 apartment units of both affordable and conventional housing. Our growing team of over 1,700 associates is dedicated to maintaining and enhancing the quality of life for our residents. At CONAM, we foster a collaborative, team-oriented culture where our associates thrive and are valued for their expertise and commitment.

Responsibilities

• Manage the financial operations of the apartment community, including accounts payable, accounts receivable, and processing rent payments.
• Support the Community Manager with all aspects of asset management, including the implementation of budgets, financial reports, and cost control measures.
• Oversee the leasing process for available apartments, from initial inquiries to move-ins, ensuring a smooth and positive experience for new residents.
• Maintain and update accurate resident files, ensuring compliance with company policies and regulations.
• Affiliate with marketing and advertising to fill vacancies in the apartment community.
• Ensure that the community is operating at maximum occupancy by engaging with prospective residents, conducting apartment tours, and processing applications.
• Handle resident relations by addressing concerns, providing excellent customer service, and fostering a positive living environment.
• Ensure that all leased apartments are properly documented and maintain accurate move-in/move-out records.
• Collaborate with the Community Manager to enforce community policies and regulations, ensuring compliance with fair housing laws and housing guidelines.
• Perform general office tasks including scheduling, answering resident inquiries, and managing resident communication.
• Affiliate with organizing resident events and building community relationships.
• Be prepared to assume the role of person-in-charge in the absence of the Community Manager, ensuring the continued smooth operation of the community.
• Other duties as assigned.

Requirements

• You have 1-2 years of experience in affordable apartment communities.
• You have 1-2 years of supervisory experience preferred.
• You have experience with affordable properties, HUD, Low Income Tax Credit (LIHTC), and Section 8 is required.
• You have a strong understanding of the day-to-day operations of a multi-family apartment community, including leasing, financial reporting, and resident services.
• You have demonstrated success in maintaining high occupancy rates in apartment communities.
• You can provide exceptional customer service and can effectively multitask in a fast-paced environment.
• You have excellent communication skills, both verbal and written, with the ability to interact with residents, vendors, and team members professionally.
• You have proficiency in MS Word, Excel, and Outlook; experience with Yardi and/or MRI is a plus.
• You are physically able to lift and carry items weighing up to 25 pounds.