Business Management Specialist | Strategic Communications & Change Management Lead

Job Summary

We are seeking a highly experienced Strategic Communications & Change Management Lead to drive high-impact communication and change initiatives for critical IT programs within the public sector. This role is based 100% on-site in Tallahassee, FL and plays a key part in aligning communications across overlapping programs, agencies, and stakeholders, particularly in the corrections, law enforcement, and public safety domains.

Key Responsibilities

• Develop and lead comprehensive communication strategies across all Client-led initiatives.
• Cook up messaging across internal teams, contractors, agency leadership, and external legislative and public stakeholders.
• Create centralized communication frameworks to prevent information silos and ensure continuity across programs such as CIMS modernization, TRP, and PALM integration.
• Oversee change management efforts using frameworks like ADKAR or Prosci, ensuring consistent messaging during transitions.
• Design and execute communication plans supporting change initiatives, including stakeholder engagement and readiness activities.
• Manage crisis communications in response to incidents like system outages or compliance issues.
• Serve as the primary liaison for external agency communication, ensuring timely and accurate dissemination of updates, risks, and project milestones.
• Prepare executive dashboards, reports, and presentations tailored for diverse audiences, including lawmakers and the media.
• Ensure all communications comply with relevant standards, such as CJIS, NIST, and HIPAA.
• Lead inter-agency coordination, vendor management, and cross-functional team alignment to enable transparent and consistent communication flow.

Required Qualifications

• Availability to work 100% on-site in Tallahassee, FL.
• 10+ years of experience in strategic communications or project management.
• Strong background in government or public-sector IT environments.
• Deep knowledge of corrections, law enforcement, or public safety domains.
• Proven experience with change management methodologies (ADKAR, Prosci).
• Crisis communications and public relations experience in high-stakes environments.
• Expertise in compliance frameworks (CJIS, HIPAA, NIST).
• Ability to develop visual and written content tailored for a variety of audiences.

Preferred Qualifications

• Experience with business process mapping and requirements documentation.
• Ability to facilitate sessions with SMEs and business leadership.
• Understanding of web applications and their role in supporting business capabilities.