Business Development Representative / Outbound BDR

About the company

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, with a strong North American presence anchored in Seattle and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

About the role

As a Business Development Representative, you’ll be an integral part of our North America Sales team that works collaboratively with Account Executives as you build your career at Aircall through our Sales Career Track. It’s a fast-paced role and a perfect entryway into sales within the SaaS space. Learn the fundamentals of expanding Aircall's customer base by prospecting, qualifying potential customers, and, with success, moving into an outbound closing role. Passion, drive, ambition, and commitment to the mission are all qualities our all-stars have—we win together!

Our ideal candidate is excited by Aircall’s outstanding company trajectory and significant individual earning potential, including uncapped commission. We’re looking for a team-player who wants to learn and grow within the Revenue organization and build a career with us. This is a hybrid role based in San Francisco with in-office expectations of 2+ days a week.

Responsibilities

• Uncover and create well-qualified new opportunities through cold calling, email outreach, networking, and utilizing our proven process and our extensive Salesforce database.
• Create and execute outbound campaigns (emails, calls) to book demos/meetings with relevant leads.
• Research and prospect ideal customers and gather key lead information through open-ended questions and thoughtful conversations.
• Understand the business, needs, and the buying cycle of the leads, building and nurturing preliminary relationships.
• Work closely with the Account Executives and the rest of the sales team to accelerate the sales cycle.
• Represent Aircall with integrity and professionalism at all times in all written and oral communications while highlighting Aircall’s value proposition and key selling points to raise interest.
• Use Salesforce and other best-in-practice tools for your daily activity and process.

Requirements

• Skilled communicator: you’re an extremely clear and direct communicator, take a consultative approach, and have excellent verbal and written communication skills.
• Experience working in a customer-facing position, preferably in sales, waiting tables, bartending, retail, campus services, phone banking, or experience at a tech company or SaaS start/scale-up.
• A team spirit mindset with the desire to continuously grow and learn; you want to be #1, but you want your teammates to be #2, 3, 4, 5, and 6.
• Ability to thrive in a fast-paced, hyper-growth environment: you adapt to situations on the fly while remaining calm and even-keeled as you and we grow at lightning speed.
• Leadership positions within campus organizations, philanthropy, or participation in team sports (a plus).
• Attention to detail, organizational skills, and superior time management: you can ruthlessly prioritize and juggle competing tasks and multiple deadlines.
• Ability to be autonomous, take initiative, and truly own your own success. Our team is hard-working, resourceful, and confident… and not afraid of a challenge.
• An enthusiastic and positive attitude—this might be the single most important point.

Key traits we look for

• You are coachable, resilient, and solution-oriented, coming to the table with great ideas.
• You find the fun in a good challenge.
• We will invest in you as you invest in us. We believe that owning your growth and owning your success starts with you, but it's up to us to help provide the platform for learning, growing, and building your career.

Pay

Base Salary Range: $72,000 - $79,000 USD. BDRs can expect to see monthly commissions in addition to their base salary. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, and experience.

Benefits

• Key moment to join Aircall in terms of growth and opportunities.
• Work-life balance is important at Aircall.
• Fast-learning environment, entrepreneurial and strong team spirit.
• 45+ nationalities: cosmopolitan and multi-cultural mindset.
• Competitive salary package and benefits.