Business Development Representative (Inside Sales), Quill

About the role

Join a team that powers everyday impact. At Quill, a proud member of the Staples family of brands, we help businesses thrive by delivering essential products, smart solutions, and award-winning customer support. From paper and print to tech and custom services, we provide what teams need to get work done—seamlessly and affordably. When you join Quill, you’re not just supporting customers—you’re part of a company where every workday is an opportunity to make a difference.

Total Rewards

• Compensation & Incentives: Competitive pay + bonuses
• Paid Time Off: Vacation & Sickness including 8 Paid Holidays
• Wellness Programs: Physical and mental wellness programs
• Work-Life Balance: Healthy work-life balance
• Discounts: Enjoy online and retail discounts
• 401(k) Matching: Company match 401(k) plan

What You’ll Be Doing

• Conduct outbound calls to prospective and non-ordering customers to generate new business
• Engage inbound and assigned leads to convert interest into active customers
• Build and manage a consistent pipeline across education and commercial segments
• Present pricing, programs, and solutions tailored to customer needs
• Establish early customer relationships and drive initial order activity and repeat purchasing
• Manage newly acquired accounts for a defined period to stabilize and grow spend before handoff
• Maintain accurate CRM records, including pipeline activity and performance tracking
• Meet or exceed monthly and quarterly sales metrics and activity goals

What You Bring to the Table

• Competitive, goal-oriented mindset with an interest in sales
• Strong communication skills and confidence engaging over the phone
• Customer-first mindset with a focus on delivering value and building long-term relationships
• Comfort working in a metrics-driven, high-activity environment
• Able to stay organized and manage multiple opportunities at once
• Resilience and persistence when navigating objections and rejection
• Collaborative approach and willingness to learn from peers and leaders

Basic Qualifications

• High School Diploma or GED required
• 1+ year of professional experience (sales, customer service, or related)
• Experience managing priorities and working toward performance targets
• Ability to work onsite at our Lincolnshire, IL location at least 4 days per week

Preferred Qualifications

• Associate or bachelor’s degree
• 1+ year of B2B sales, customer acquisition, or business development experience
• Experience in quota-driven or metrics-based roles
• Exposure to education or commercial customer segments is a plus