Business Development Representative (BDR)-"Rev up your Career" The Road to becoming a Service Advisor

About the role

The Business Development Representative (BDR) plays a crucial role in engaging customers through various channels to schedule service appointments, educate them on routine maintenance, repairs, and dealership service offerings, and ensure customer satisfaction.

Responsibilities

• Engage with customers via phone, email, and text to schedule service appointments.
• Educate customers on routine maintenance, repairs, and dealership service offerings.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Work closely with the Service Advisors and Technicians to coordinate scheduling and customer updates.
• Maintain accurate customer records in the CRM system.
• Aid in service promotions and marketing initiatives.

Requirements

• Strong communication and customer service skills.
• A passion for the automotive industry and helping people.
• A proactive, self-motivated individual eager to learn and grow.
• Ability to multitask in a fast-paced environment.

Qualifications

• Prior experience in customer service, sales, or call centers is a plus but not required.

Skills

• Excellent communication skills.
• Customer service orientation.
• Organizational and time management skills.

Benefits

• Career Advancement: This role is designed as a stepping stone to a Service Advisor position.
• Competitive Pay: Base salary plus bonuses for performance.
• Training & Mentorship: Hands-on coaching from experienced service professionals.
• Employee Discounts & Perks
• Supportive Work Environment: Join a team that values your growth and success.

Pay

Base Salary + Commission ($40k - $55k)

Schedule

Full-time, In-Person

Pepe Auto Group believes our success is attributed to our employees. Family-owned since 1968, we have continued to grow our business and culture while holding true to our values of honesty, integrity, and professionalism.