Business Development Representative (BDC) – Land Rover Troy

About the role

Serve as the first point of contact for incoming sales inquiries (phone, internet, and leads)

Convert interest into firm, show-ready appointments for the sales team

Maintain consistent follow-up with prospects to keep opportunities moving forward

Build and manage a clean, accurate customer database for retention and repeat business

Stay current on Land Rover products, pricing, and current offers

Partner with sales leadership to improve processes and customer experience

Handle inbound and outbound communication with professionalism and urgency

Identify and escalate customer concerns when needed

Responsibilities

• Serve as the first point of contact for incoming sales inquiries (phone, internet, and leads)
• Convert interest into firm, show-ready appointments for the sales team
• Maintain consistent follow-up with prospects to keep opportunities moving forward
• Build and manage a clean, accurate customer database for retention and repeat business
• Stay current on Land Rover products, pricing, and current offers
• Partner with sales leadership to improve processes and customer experience
• Handle inbound and outbound communication with professionalism and urgency
• Identify and escalate customer concerns when needed

Requirements

Strong communication skills (phone confidence is key)

A natural sense of urgency and ability to manage multiple conversations at once

High attention to detail and organization

Comfortable working with CRM systems and technology

Goal-oriented mindset with a focus on results

Previous BDC, call center, or customer engagement experience is a strong plus

Qualifications

People who are highly responsive and organized

Strong communicators who can build rapport quickly over the phone

Individuals who take ownership of their work and follow through

Team players who thrive in a structured, goal-driven environment

Skills

Strong communication skills (phone confidence is key)

A natural sense of urgency and ability to manage multiple conversations at once

High attention to detail and organization

Comfortable working with CRM systems and technology

Goal-oriented mindset with a focus on results

Benefits

• Competitive pay with performance-driven incentives
• Medical, Dental, Vision coverage
• Paid Time Off & Paid Holidays
• 401(k) + Employee Stock Purchase Plan
• Paid Life Insurance & Short/Long-Term Disability
• Lithia Learning Center (ongoing training & career development)
• Employee vehicle purchase discounts
• Wellness programs

Pay

Competitive pay with performance-driven incentives

Schedule

Flexible schedule to accommodate dealership operations