Business Development Representative
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.
About the role
We're seeking a motivated Business Development Representative (BDR) to support customer retention, renewals, and revenue growth across our technology portfolio. This is an excellent opportunity for early-career sales professionals, customer-focused professionals, or internal employees looking to transition into sales.
Responsibilities
- Drive customer retention, renewals, and net revenue retention (NRR).
- Identify upsell, cross-sell, and growth opportunities within existing accounts.
- Conduct proactive outreach through phone, email, and digital engagement activities.
- Build relationships with customers and understand their business needs.
- Support sales initiatives across Microsoft, cloud, Adobe, Google, and related technology solutions.
- Partner with internal teams and vendors to deliver customer success.
- Utilize CRM tools and data insights to manage activities and identify opportunities.
Requirements
- Bachelor's degree or equivalent combination of education and experience.
- 1+ years of experience in sales, business development, customer service, customer success, account management, retention, or renewals.
- Strong communication and relationship-building skills.
- Customer-focused mindset with a proactive, action-oriented approach.
- Strong organizational and time-management skills.
- Ability to work independently and manage multiple priorities.
- Proficiency with Microsoft Office applications.
Qualifications
- Experience in technology sales, SaaS, cloud, software, IT services, or channel distribution.
- Experience supporting renewals, retention, account growth, or NRR initiatives.
- Knowledge of Microsoft, Adobe, Google, or cloud technologies.
- Experience using Salesforce, Dynamics, HubSpot, or similar CRM platforms.
- Analytical mindset with experience leveraging data to drive business decisions.
- Understanding of channel partners, distribution, or indirect sales models.
Benefits
- Healthcare benefits, paid time off, and parental leave.
- 401(k) plan with company match.
- Short-term and long-term disability coverage, basic life insurance.
- Wellbeing benefits.
- Merit increases, annual bonus or sales incentives, and long-term incentives for eligible roles.
Pay
The typical base pay range for this role across the U.S. is USD $49,500.00 - $79,200.00 per year. Individual base pay depends on factors such as complexity and responsibility of role, job duties, relevant experience and skills, and primary work location. Base pay ranges are reviewed and typically updated each year. Offers are generally made within the bottom half of the range at the time of hire.