Business Development Representative

About the role

The Business Development Representative (BDR) plays a crucial role in converting initial interest into actionable business with Capital Electric. This role involves connecting new and prospective customers with Capital Electric's sales channels, digital tools, and support resources.

Responsibilities

• Own the first touch with inbound leads and new customer inquiries, creating a friendly, helpful introduction to Capital Electric.
• Qualify prospects based on customer needs, project opportunities, buying potential, and sales readiness.
• Drive outreach through phone, email, digital channels, and marketing follow-ups to keep prospects engaged and moving forward.
• Partner with Sales, Marketing, Branch Operations, and Digital teams to support a smooth handoff from lead to active customer.
• Introduce customers to Capital Electric’s digital tools, including webstore access, mobile capabilities, and automated communications.
• Use CRM activity, lead trends, and customer insights to improve outreach strategies, conversion rates, and onboarding experiences.
• Identify opportunities to make the customer journey faster, easier, and more connected from first conversation to first order.

Requirements

• 1–3 years of experience in sales, customer service, marketing, business development, or another customer-facing role; distribution or construction industry experience is a plus.
• Outgoing, energetic, and confident engaging with customers, prospects, and internal partners across many personalities and communication styles.
• Comfortable driving outreach through phone, email, digital channels, and in-person touchpoints to keep conversations moving.
• A clear, helpful communicator who can explain tools, services, and next steps in an approachable way.
• Organized, curious, and tech-friendly, with the ability to manage multiple leads, learn digital tools, and keep onboarding steps on track.

Qualifications

• High school diploma or equivalent.
• Experience in a customer-facing role preferred.

Skills

• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Proficiency in CRM software.
• Strong organizational and problem-solving skills.

Benefits

• Healthcare plans
• Dental & vision
• Paid time off
• Parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs

Pay

$60,000 - $75,000 / annually

Schedule

Full-time