Business Development Manager, Pharma Storage - Mid Atlantic

At Alcami, we deliver reliable solutions that unlock the potential of transformative medicines from discovery to commercialization, through trusted partnership with our clients, recognized industry expertise, and a proven regulatory track record.

About the role

The Business Development Manager, Pharma Storage is accountable for selling biostorage services in a dynamic and fast-paced environment to support the growth of the pharma storage and services business. This role uses technical knowledge and experience to ensure excellent communication and to meet customer standards, satisfaction, and timelines.

100% remote position located within the Mid-Atlantic area. Schedule: Monday - Friday, 8:00am - 4:30pm.

Responsibilities

• Drives business growth by prospecting new clients for the pharma storage business in the Mid-Atlantic region.
• Acts as the single point of contact for the customer business relationship, from first client contact via prospecting to new business signings.
• Supports upselling and cross-selling opportunities to existing pharma storage clients and other Alcami business lines.
• Manages client relationships of active pharma storage clients.
• Facilitates successful execution of services by ensuring a smooth process from proposal signature to project execution.
• Meets or exceeds sales targets through the establishment of new accounts and upselling of additional services to existing accounts.
• Works collaboratively with other sales members to identify clients with additional needs aligned with service offerings at other Alcami sites.
• Develops a deep understanding of the client’s pipeline, previous Alcami experiences, and identifies opportunities for upselling new service lines.
• Participates in client visits including new business discussions and business review meetings, as needed.
• Maintains accurate customer data and updates to the Customer Relationship Management system (Salesforce); generates timely reports (e.g., activity reports, metrics) as requested.
• Other duties as assigned.

Requirements

• Bachelor’s degree in a life sciences field or experience selling GMP storage business.
• Previous sales experience preferred and strong customer service skills.
• CMO or CDMO experience preferred.
• Minimum of 1–2 years of experience in a Life Sciences customer-facing role.

Skills

• Knowledge of cGMP and the drug development process through coursework or prior work experience preferred.
• Prior pharmaceutical or CDMO experience in business functions.
• Excellent written and verbal communication skills.
• Excellent customer service, organization, and multitasking abilities.
• Excellent problem-solving and critical thinking skills.
• Results-oriented, determined, and self-starter; comfortable having difficult conversations with clients about timelines, budgets, and unexpected results.
• Ability to work independently in a fast-paced and dynamic environment.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Proficiency utilizing internet and social media tools for researching potential leads.
• Technology orientation with the ability to gain proficiency using a Customer Relationship Management system (CRM).
• Prior experience with a CRM, preferably Salesforce, preferred.
• Prior experience or exposure to value-based selling and negotiations a plus.

Travel Expectations

Up to 15% travel expected.

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and smell.
• The employee is frequently required to sit.
• The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vibration.
• The noise level in the work environment is usually very quiet.