Business Development Manager-Kitchen and Bath Major Accounts

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products serve kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. With over 150,000 product offerings, 112 locations in North America, and a state-of-the-art field force serving over 110,000 customers, Richelieu stands at the forefront of a dynamic industry. Since 1968, we have upheld five core values—Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership—that guide everything we do and enable us to achieve our mission: helping customers profitably grow through exceptional kitchens, closets, and storage spaces.

About the role

The Business Development Manager – U.S. Region serves as the primary commercial link between Head Office and the U.S. sales organization, responsible for regional execution, adoption, and growth across assigned product classes. This field-execution role focuses on translating national product and segment strategies into consistent regional results through sales support, training, and customer engagement in a dense and highly competitive market.

Responsibilities

• Grow business with buying groups and identify major multi-site dealer prospects.
• Drive adoption and specification across assigned product categories.
• Partner with sales reps on call planning, territory strategy, and customer development.
• Participate in joint customer visits and specification meetings.
• Support strategic accounts with pricing, quoting, and inventory alignment.
• Conduct showroom visits and customer site engagement.
• Attend regional QBRs and provide feedback on execution, competitive dynamics, and market opportunities.
• Deliver product and category training across the region.
• Lead new product introductions and rollout support.
• Support customer-facing demonstrations and technical discussions.
• Coordinate with Product Champions to ensure consistent messaging and execution.
• Support adoption of sales tools, merchandising standards, and catalogs.
• Serve as a regional interface with key suppliers and product managers.
• Promote consistent CRM usage and pipeline visibility.
• Provide concise monthly updates on activity, pipeline, and key initiatives.

Requirements

• Successful business development experience with retailers in the home improvement segment (building materials, construction, etc.).
• Ability to be both a "hunter" of new relationships and a "farmer" to develop existing retail customers.
• Experience in the kitchen and bath industry, dealing regularly with decision makers and key designers.
• Self-starter with the ability to work independently and a passion for market development.
• Exceptional communication and interpersonal skills.
• Frequent regional travel required (typically 30-50%).
• College degree is preferred but not required; a combination of education and experience will be considered.

Benefits

• Competitive market-based salary plus monthly, quarterly, and annual commissions.
• Monthly car allowance and covered fuel.
• Business expense reimbursement.
• Group insurance program (medical, dental, vision, life, disability, etc.).
• Employee Stock Purchase Plan with employer matching.
• 401(K) with employer matching.
• Company cell phone.
• Paid vacation time, sick days, and 9 paid holidays per year.