Business Development Manager III

About the role

East Cambridge Savings Bank’s Retail Division is actively recruiting for a Business Development Manager III. The salary range for this role is $101,000 - $124,300, with actual compensation commensurate with experience, skill set, and other qualifications.

Responsibilities

• Plans, coordinates and directs the daily activities of a Banking Center.
• Ensures the efficient, effective and courteous delivery of customer services by assigned staff.
• Conducts periodic performance reviews, provides counsel, training, and development as needed.
• Makes hiring, salary and promotional recommendations.
• Provides direction and guidance to assigned staff and ensures proper training.
• Assists subordinates with complex transactions and various Banking Center issues.
• Conducts periodic staff meetings.
• Develops Banking Center business development strategic plan including both direct business development and referral activities.
• Formalizes and implements sales strategies and marketing approaches based on internal and external forecasts and market trends.
• Led business development strategy and planning efforts and creates business development and promotional efforts in order to meet production goals.
• Strategizes with team to assess market position and competition opportunities.
• Makes business development calls, at customer or Banking Center locations, on both current and prospective small business and retail customers at customer’s location or at any Banking Center location as needed.
• Compiles necessary data and information for financial analysis.
• Reviews loan and deposit account services and recommends services to meet customer needs.
• Answers questions and follows up on requests for information as needed.
• Generates and refers small business loans achieving established goals for the Banking Center.
• Manages the business development plan, including tracking employee progress on a weekly basis.
• Utilizes data analytics to analyze current and prospective relationships.
• Expands overall outreach efforts to expand customer base meeting established business development goals.
• Conducts weekly meetings and business development strategizing sessions.
• Provides training, coaches and counsels staff for maximum performance on business development efforts.
• Sets tasks and account responsibilities based upon complexity of accounts and experience level of staff.
• Implements employee recognition programs for business development efforts.
• Participates as an active Banking Center team member.
• Works with other members of the team to meet performance goals, develops strategies and promotional efforts.
• Maintains a general understanding of all products and services offered in the Banking Center in an effort to effectively present these products and services to customers.
• Makes recommendations for new products to Senior Management as needed.
• Maintains knowledge of and ensures branch compliance with the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC) regulatory requirements.
• Maintains documentation in regards to currency transaction reporting requirements, as well as for checks purchased in excess of $10,000 and between $3,000-$10,000.
• Ensures that staff complete BSA related training in a timely manner and that all BSA procedures are followed.
• Reports compliance related issues; identifies and reports potential suspicious activity.
• Prepares and maintains Banking Center budget.
• Reports variances to SVP - Retail on a monthly basis.
• Affirms and recommends policies and procedures to ensure uniform operations throughout the Banking Center system.
• Ensures proper maintenance of all banking center equipment.
• Secures the banking center and follows established security procedures i.e. maintains cameras, sets alarms, ensures that cash and checks are properly secured, etc.
• Keeps abreast of regulatory developments within the banking industry.
• Performs operational audits to ensure compliance with established policies and procedures, and for compliance with laws and regulations in preparation for audits and regulatory exams.
• Reports findings to SVP – Retail.
• Complies with all federal, state and local laws and regulations, including but not limited to the S.A.F.E. Act and its registration, renewal and updating requirements.
• Attends meetings and seminars as needed.

Requirements

• Bachelor’s degree or related knowledge/skills gained through experience and 5 years of management experience in a branch banking environment.
• At least 5 years of business development experience in a retail banking environment, which includes demonstrated ability to meet business development goals, monitoring staff on business development efforts, and developing and expanding lending and deposit relationships with small businesses in the community.
• Proficient with digital banking products.
• Excellent customer service, organizational, verbal and written communication skills, and problem-solving skills required, as well as being a self-starter with the ability to work independently.
• Knowledge of retail banking compliance, as well as experience with preparing/maintaining budgets required.
• Able to register as a licensed Mortgage Loan Originator as required under the S.A.F.E. Act.
• Able to travel to various locations to meet the needs of the customer / organization.

Qualifications

• Bachelor’s degree or related knowledge/skills gained through experience and 5 years of management experience in a branch banking environment.
• At least 5 years of business development experience in a retail banking environment, which includes demonstrated ability to meet business development goals, monitoring staff on business development efforts, and developing and expanding lending and deposit relationships with small businesses in the community.
• Proficient with digital banking products.
• Excellent customer service, organizational, verbal and written communication skills, and problem-solving skills required, as well as being a self-starter with the ability to work independently.
• Knowledge of retail banking compliance, as well as experience with preparing/maintaining budgets required.
• Able to register as a licensed Mortgage Loan Originator as required under the S.A.F.E. Act.
• Able to travel to various locations to meet the needs of the customer / organization.