Business Development Coordinator

Responsibilities

• Manage incoming and outgoing phone calls and emails with professionalism and efficiency.
• Work within our dealership’s call center to handle customer interactions, including follow-ups, lead generation, and service support.
• Conduct follow-up calls with prospects to set appointments for sales or service, while assessing customer satisfaction levels.
• Respond to customer inquiries received through the internet via both email and phone communications.
• Schedule appointments and reschedule no-show customers to maximize engagement.
• Contact customers according to individualized schedules based on their specific needs.
• Proactively follow up with existing and potential customers to generate and confirm appointment attendance.
• Ensure that follow-up efforts result in customers visiting the dealership.
• Demonstrate ethical behavior, uphold the highest standards of customer satisfaction, and maintain honesty in all customer interactions.

Requirements

• Able to efficiently handle a high volume of inbound and outbound service calls, respond to internet leads, and manage call lists.
• A solid understanding of automotive service department operations.
• Strong organizational skills to effectively manage tasks and customer relationships.

About the Role

Jim Winter Automotive Group is a proud family-owned business based in Jackson, MI, committed to delivering outstanding automotive service to our community. We believe our employees are our greatest resource and strive to cultivate a positive, teamwork-oriented work environment where every team member can grow and succeed.

Benefits

Competitive salary ranging from $42,000 to $50,000 per year. Opportunity to work in a supportive, family-owned environment. Meaningful role contributing to excellent customer experiences in the automotive industry.

Pay

$42,000 to $50,000 per year

Schedule

N/A