Business Development Coordinator

Responsibilities

• Answer customer calls and establish follows-up with service appointments that don't show
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Use dealership coupons to influence customers to come in
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team and process development sessions – keeping positive relationships with teammates, service advisors and dealership management
• Utilize CRM tracking system daily

Qualifications

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license
• Be a self starter

BENEFITS

• Medical, Dental and Vision Insurance
• 401(K) match up to 3%
• Paid time off
• Flexible Schedules