Business Development Center (BDC) Representative

About the role

The Business Development Center (BDC) Representative answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner. They receive, process, and coordinate all incoming Service inquiries, requests, and internet queries, and perform clerical and administrative duties for the Service departments.

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Coordinate questions and issues with the appropriate department personnel.
• Provide administrative assistance as needed.
• Manage all required paperwork and records and prepare documentation (forms, reports, etc.) when needed.
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory, and their benefits to the customer.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with the dealership’s standards of productivity and devise a strategy to meet those goals.
• Provide service management information by completing reports.
• Attend training sessions and meetings as required.
• Follow all company policies and procedures.
• Demonstrate behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors.
• Support online customers by setting appointments.
• Perform other duties as assigned.

Requirements

• 1+ years' experience required (sales experience preferred).
• 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc.) a plus.
• Excellent telephone, writing, and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Automotive experience a plus.
• Must be engaging, inquisitive, curious with an over-aggressive/always willing to help attitude.
• Internet Sales experience a plus.
• Must have drive, passion, and confidence to be successful.
• A desire and ability to work in a performance and process-driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time management.
• Professional appearance and work ethic.
• Self-starter and self-motivator.
• Bilingual a plus.

Benefits

• Health, Dental, and Vision insurance.
• Life insurance.
• 401K retirement plan.
• Health & Wellness Program.
• Community involvement opportunities.
• Company-paid vacation and holidays.