Business Development Center (BDC) Representative

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Answer inbound Service Calls and schedule service appointments per department guidelines.
• Manage calls and transfer to appropriate department if not calling for service appointment.
• Provides administrative assistance as needed.
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed.
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals.
• Attend Training Sessions and Meetings as required.
• Follow all company policies and procedures.
• Performs other duties as assigned.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors.
• Support on-line customers by setting appointments.

Qualifications

• 1+ years' telephone experience required.
• 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc.) a PLUS!
• Excellent telephone, writing and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Automotive experience a PLUS!
• Must be engaging, inquisitive, curious with an over-aggressive/always willing to help attitude.
• Must have drive, passion and confidence to be successful.
• A desire and ability to work in a performance and process driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time management.
• Professional appearance and work ethic.
• Self-starter and self-motivator
• Bilingual a PLUS!

Pay

Competitive pay

Schedule

Not specified

Benefits

• Health, Dental, Vision, Life insurance
• 401K
• Health & Wellness Program
• Community involvement
• Company paid vacation and holidays