Business Development Center (BDC) Representative

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Cover questions and issues with the appropriate department personnel.
• Support on-line customers by setting appointments.
• Manage all required paperwork and records and prepare documentation (forms, reports, etc.) when needed.
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Manage an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Provide service or sales management information by completion reports.
• Attend Training Sessions and Meetings as required.
• Perform other duties as assigned.

Qualifications

• Business Development Representative experience is a PLUS!
• 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc) a PLUS!
• Excellent telephone, writing and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Automotive experience a PLUS!
• Must have drive, passion and confidence to be successful.
• A desire and ability to work in a performance and process driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time management.
• Professional appearance and work ethic.
• A self-starter and self-motivator
• Bilingual a PLUS!

Benefits

• Health
• Dental
• Vision
• Life
• 401K
• Health & Wellness Program
• Community involvement
• Company paid vacation and holidays