Business Development Center (BDC) Representative

BMW of Riverside · Riverside, CA · 3 wk ago

Business DevelopmentFull-time

Follow up with customers indicating purchasing interest through our website.
Follow up with prospective customers and return email / voicemail.
Support on-line customers by setting appointments.
Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
Establish personal goals that are consistent with the dealerships’ standards of productivity, and devise a strategy to meet those goals.
Receive all inbound sales calls and Coordinate schedules of salespeople and sales appointments.
Commit to becoming an expert and gain in-depth knowledge of vehicles and technology.
Follow up with existing customers to confirm their satisfaction and generate leads.
Provide sales management information by completion reports.
Attend sales meetings and training sessions as required.
Follow all company policies and procedures.
Demonstrate behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

1+ years' experience as a Business Development Representative.
3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc.) a PLUS!
Excellent telephone, writing and typing skills.
Strong computer and internet skills, including Microsoft Office suite.
Automotive experience a PLUS!
Must be engaging, inquisitive, curious with an over-aggressive/always willing to help attitude.
Internet Sales experience a PLUS!
Must have drive, passion and confidence to be successful.
A desire and ability to work in a performance and process driven environment.
Excellent customer satisfaction skills.
Strong organizational and time management.
Professional appearance and work ethic.
Self-starter and self-motivator
Bilingual a PLUS!

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