Business Development Center (BDC) Representative

Key Responsibilities

• Makes a minimum of 100 outbound calls daily to prospective clients.
• Schedules and confirms client appointments to visit and view vehicles on-site.
• Works closely with sales consultants, sales managers, and the department manager to ensure seamless communication and follow-up.
• Helps drive and support initiatives aimed at increasing overall department output.
• Maintains a professional, courteous, and effective approach with clients from all walks of life.
• Manages and organizes leads and appointments efficiently using CRM tools.
• Continuously improves product knowledge across the Ford and Lincoln lineups to better assist and engage with clients.

What We're Looking For

• A results-driven individual hungry for professional advancement.
• Exceptional time management and organizational skills.
• A master of persuasion who can confidently guide the conversation and pivot past initial hesitations.
• A high-energy professional who can handle challenging client situations with ease.
• An adaptable go-getter who maintains high energy through daily curve balls.
• Experience is a plus, but a coachable attitude and a hunger to learn are mandatory.

Why Join Us

• Competitive base pay + Uncapped Commission
• Medical, Dental, Vision Insurance
• Short-Term Disability
• 401(k) with company match
• Paid Vacation
• Paid Training
• An exceptional, supportive team culture

About the Dealership

• We are part of Mills Automotive Group, a family-owned and operated dealership group that has grown from 1 store to 32.
• The majority of our team members have been with us since the beginning, starting in entry-level roles.
• We focus on cultivating top talent and rewarding performance.
• We offer career development opportunities and recognize employee achievements through quarterly and yearly employee appreciation events.
• We participate in Degrees at Work and fund our employees' college education.
• We encourage involvement in the community outside of work, supporting organizations such as the Boys and Girls Club, Wounded Warriors, and Support Future Leaders.