Business Development Center (BDC) Agent - San Diego Harley Davidson

Key Responsibilities

• Establish daily, weekly, and monthly performance goals
• Maintain employee productivity, call quality, and appointment performance
• Conduct regular coaching sessions and performance evaluations
• Foster a positive, high-energy, customer-first culture
• Oversee all internet, phone, text, social media, and walk-in lead follow-up
• Ensure all leads are responded to promptly and professionally
• Manage CRM processes and maintain accurate customer records
• Develop and improve lead conversion strategies
• Track appointment show rates and sales conversion metrics
• Deliver exceptional customer service aligned with dealership and brand standards
• Resolve customer concerns professionally and efficiently
• Support customer retention and reactivation campaigns
• Aid in driving revenue growth through effective customer engagement

Qualifications

• 3+ years of automotive or powersports BDC, sales, or customer service experience preferred
• Previous dealership experience strongly preferred
• Strong leadership and team-building skills
• Excellent communication and interpersonal abilities
• Experience using CRM systems and dealership software
• Ability to multitask in a fast-paced environment
• Strong organizational and analytical skills
• Passion for motorcycles and customer engagement preferred

Compensation & Benefits

• Competitive base salary plus performance bonuses
• Health, dental, and vision insurance
• Paid time off and holidays
• Employee discounts
• Career growth opportunities
• Fun, fast-paced dealership environment